As a global active logistics service provider, Hellmann Worldwide Logistics serves solutions for every logistical challenge. In our vision, we yearn and strive for a better world: A world where humankind takes care of the environment, quality of life is improved, and social equity is reality. We can only realize this world together! If this resonates with your career aspirations, come and help us shape our sustainable impact. Job details below!
Purpose of the Position:
- Drive revenue growth with select customers across all service offerings within Malaysia.
- Build and maintain long-term, strategic relationships with the company's most important and high-value clients ensuring a positive customer experience
Key Responsibilities:
Account Management and Growth
- Develop strong relationships with key target customers across the decision-making matrix
- To secure and retain target client accounts through professional, consultative sales activities.
- Identify upselling and cross-selling opportunities (e.g. customs clearance, warehousing, value-adding services)
- Engage and provide insights/ advisory support to customers on logistics optimization
Customer Experience
- Collaborating with product teams, Implementation resources to successfully on-board new customers smoothly
- Addressing key clients issues and complaints by working with the respective teams empowering them to deliver customer excellence.
- Represent the best interests of the product in all internal / external meetings and negotiations - One Team
- Achieve growth and profitability targets in line with pre agreed annual targets.
- Addressing key clients issues and complaints by working with the respective teams empowering them to deliver customer excellence.
Sales Planning
- Maintain accurate records in the CRM system, including customer details, sales visits, and progress updates.
- Collaborating with network and peers on joint business development activities
- Updated on Air & Ocean freight market trends, carrier rates, trade lanes and regulatory requirements
- Actively forecasting customers RFI/RFQ/RFP and managing the preparations to stand the best chance to close business.
- Design and implement strategic account plans
Decision Making Authority:
- You are the CEO of your portfolio
- Encouraged to make decisions up to a certain extent otherwise jointly with Malaysia management team
Skills & Competencies:
- Customer-centric mindset
- Strong analytical and problem-solving
- Team collaboration and leadership
- Driven and self-motivated
- Ability to work under pressure and manage multiple priorities
Educational Background/Work Experience:
- A minimum of 3-5 years of relevant experience
- A bachelor's degree holder or equivalent.
- Must have strong inter-personal skills and proven work experiences
- Excellent communication, negotiation and presentation skills
- Strong knowledge of international shipping (Air, ocean, customs regulations)
Language Skills:
Proficient in spoken and written English and either Bahasa/ Mandarin/ Tamil mandatory
Computer Literacy:
- Must be computer literate and familiar with basic software
- Proficiency in MS office & CRM Tools
