Key Account Manager (Mandarin Speaker)

Job Description:

1. Strategic Account Management:

Manage a range of key clients, building and maintaining strong, multi-layered relationships internally, ensuring understanding of client needs, and ensuring service delivery meets or exceeds expectations.

Proactively manage and resolve any service upgrade issues, ensuring timely and effective communication with clients.

2. Solution Design and Consulting:

Conduct in-depth analysis of clients supply chains to identify pain points, inefficiencies, and improvement opportunities.

Collaborate with internal teams (operations, freight, warehousing, customs, and IT) to build comprehensive and cost-effective logistics solutions.

3. Business Growth and Performance:

Drive revenue and profit growth for the client portfolio through upselling and cross-selling related products.

Lead business negotiations for contract renewals, new service agreements, and price reviews.

Qualifications and Experience:

Bachelor's degree in logistics, supply chain management, business administration, or a related field.

At least 3-5 years of experience in the logistics or supply chain industry.

Possess successful experience in customer-oriented roles (e.g., key account manager, business development, or commercial roles), with a proven track record of managing and expanding large, complex clients.

In-depth understanding the logistics landscape, including freight forwarding, contract logistics, customs regulations, and transportation networks.

Experience in designing and selling integrated logistics solutions is preferred.