About the Company
Our client is a multinational technology and solutions provider with manufacturing operations across multiple countries and a broad international customer base. Their solutions support major organisations across industries including retail, automotive, foodservice, telecommunications, and health & beauty.
With an established global presence and continued investment in digital solutions, they are looking for an experienced commercial professional to strengthen relationships with key customers and drive business growth.
About the Role
This is a Key Account Manager position focused on managing and expanding strategic customer accounts within the digital solutions space. You will act as a key point of contact for customers, understanding their business requirements, developing tailored solutions, and identifying opportunities for account expansion.
The role combines key account management, solution selling, project coordination, and new business development, requiring close collaboration with internal technical and operational teams.
Key Responsibilities
- Manage and grow a portfolio of strategic accounts by understanding customer requirements and identifying opportunities for expansion.
- Build strong relationships with key decision-makers and stakeholders across customer organisations.
- Act as the primary point of contact for customer enquiries, projects, commercial discussions, and business requirements.
- Identify and develop new business opportunities through prospecting, networking, presentations, and customer referrals.
- Prepare quotations, proposals, tenders, and commercial submissions while managing sales follow-ups.
- Present digital and technical solutions to customers based on their operational requirements.
- Coordinate closely with engineering, procurement, logistics, and other internal teams to ensure projects are delivered according to customer expectations.
- Provide pre-sales and post-sales support throughout the customer journey.
- Monitor market trends, competitor activities, and industry developments to identify potential business opportunities.
- Maintain accurate customer records, sales pipelines, forecasts, and activity reports.
- Support tender processes and ensure customers receive timely and effective commercial and technical assistance.
Requirements
- Diploma or bachelor's degree in business, Marketing, Information Technology, Electrical Engineering, Engineering, or a related discipline.
- Minimum 3 years of experience in Key Account Management, Sales, Business Development, or a similar commercial role within the digital or technology sector.
- Excellent presentation, communication, negotiation, and interpersonal skills.
- Fluent in Mandarin Chinese and English, both written and spoken.
- Good command of Bahasa Malaysia would be an advantage.
- Professional appearance with strong confidence in customer-facing and presentation situations.
- Possess own transportation and be willing to travel locally and overseas when required.
What's on Offer
- Competitive salary package of RM8,000 – RM12,000, depending on experience and qualifications.
- Opportunity to join a multinational organisation with a strong international customer base
- Exposure to digital solutions and technology projects across multiple industries.
- Opportunity to manage high-profile regional and multinational accounts.
- Career development opportunities within a growing technology-focused business.
- Performance-based incentives and benefits.
