- Manage a portfolio of accounts to foster and growmerchant relationshipsthrough consistent engagement at Manager level.
- Liaise with merchants funded promo programs, partnerships, new products, new features and upselling Loyalty products.
- Identifies issues affecting merchants including merchant settlement reports and technical issues and recommends well-thought out solutions.
- Conduct Monthly Business Review (MBR) with your portfolio of key merchants with the intention to improve business performance and foster stronger collaboration
- Analyzing data and developing initiatives to increase revenues/profitability for your portfolio aligned with country targets.
- To analyze competitor market insights and identify strengths, weaknesses, threats, and opportunities for targeted category management.
- To review Loyalty tickets from the non-account-managed group of merchants.
What Skills You will Need
- Minimum 1 year (for a client facing role) of experience in account management, merchant management, sales, business development, partnerships or equivalent role.
- Experienced in the e-wallet/payment, financial institution industry is a plus.
- Excellent written and spoken communication skills in both English and Bahasa Malaysia. Ability to speak in other dialects such as Mandarin is an added advantage.
- Excellent communication and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying customer needs.
- Demonstrated ability to work effectively across internal and external organizations (for eg: Marketing, Strategy, Support, Product and Tech)
