As theprimary point of contact on the site, the ideal candidate will have experience tooversee all aspects of hospitality and workplace experience services, includingfront-of-the-house services, facilities management, F&B, visitormanagement, meeting and event planning, community events program, training anddevelopment, client and stakeholder management, financial responsibility,recruitment and selection.
OperationalLeadership
Essential Duties andResponsibilities
- Strategic andoperational leader, driving all FM and Workplace Experience teams &programs, ensuring smooth operations and truly exceptional service delivery.
- Direct other departmentheads to develop and implement strategies to enhance employee and colleaguesatisfaction.
- Builds a cohesive,diverse team dedicated to ongoing improvement of business operations.
- Creates, communicates,and monitors the vision, mission, strategy, objectives, business plan, budget,policies and operating plans for assigned responsibilities and leads withempathy.
- Serves as a changeagent for business improvements.
- Develops buy-in andsupport for new initiatives and processes working with senior executivestakeholders.
- Provides effectivepresentations to regional and global leadership, employees, prospects/clients.
- Engages in otheroutside activities consistent with the company's and the client'sresponsibilities to the community and the industry.
- Leads by example toearn respect and trust of peers, employees, and clients.
- Clearly supportsothers by providing honest, open, two-way communication.
- Implements ordirects the implementation of programs that meet corporate goals andobjectives.
- Foster a culture ofteamwork, professionalism, and continuous improvement among team members.
Colleague/GuestExperience
- Ensure that all colleague/visitors receivepersonalized and exceptional service throughout their stay in all workplaces.
- Monitor colleague feedback and reviews,promptly addressing any concerns and implementing measures to enhance colleaguesatisfaction.
Financial Management
- Prepares short andlong-range strategic plans, priorities, objectives, and the annual budgets.
- Responsible formeeting the financial goals and expense management for assigned areas.
- Possess advancedfinancial skills and knowledge to review the complex financial reports preparedby others and to make recommendations to executives that impact the line ofbusiness.
- Effectivelyunderstands and oversees financial accounting and reporting, identifyingmid-year trends and reforecasting as indicated.
- Has account wideKPI accountability and leadership to foster successful outcomes.
Facilities Management
- supports all property facilitiesmanagement functions, including maintenance works, repairs, vendor management,and space planning.
- Ensure compliance with health and safetyregulations, building codes, and industry standards.
Staff Development And Training
- Support the recruitment, selection, andonboarding of key managerial positions and oversee the talent acquisitionprocess.
- Provides for the effective recruitment,selection, performance management, development, and retention of high calibremanagement staff to carry out the organization's mission.
- Guides staff in strengthening theircompetencies.
- Implements a career development andsuccession plan, along with an effective retention program for key personnel,while creating a more diverse organization.
- Recognizes expertise and empowers peers andemployees to build a dynamic team that is viewed by others as highlyproductive, capable and the best in the industry.
- Supports a healthy balance between work andlifestyle.
- Develop and implement training anddevelopment programs for all workplace teams to enhance skills, knowledge, andperformance.
- Foster a positive work environment, promotingteamwork, motivation, and career growth opportunities.
Food & Beverage Management
- Provides oversightand thoughtful management of all 3rd party Food & Beveragevendors partners, including Employee meal programs, conference, meetings andevents management.
- Specializedknowledge of highest recognized industry standards for Food Safety, Sanitation,and compliance.
- Assurance of forward thinking and innovativepartnerships to incorporate industry trends.
Quality Assuranceand Compliance
- Ensure compliance with all local, state regulations,as well as brand standards and company policies.
- Conduct regular inspections and audits tomaintain high-quality standards throughout the workplaces.
- Collaborate with the Health & Safety teamto implement corrective actions and ensure adherence to established standards.
Client AndStakeholder Management
- Build and maintain strong relationships withclients and stakeholders, understanding their needs and ensuring theirsatisfaction.
- Proactively communicate with clients andstakeholders to address concerns, gather feedback, and identify opportunitiesfor improvement.
Crisis Managementand Security
- Follow and implement emergency response plansand procedures to ensure the safety and security of your team members, visitors,and colleagues.
- Collaborate with relevant service lines toconduct regular security assessments and training programs.
- Coordinate with external agencies andauthorities in case of emergencies or security incidents.
Meeting And EventsPlanning
- Oversee the planning and execution ofinternal meetings and events.
- and interests of colleagues in their workplace.
- Incorporateinteractive activities, team-building exercises, and workshops to encourage colleagues'participation and engagement.
Qualifications
- A minimum of eight (8+) years experience in aleadership role within the hospitality industry or corporate real estateenvironment preferably as a General Manager or Area General Manager of luxuryhospitality brands or high-end corporate environments with a strong focus onstrong guest services / visitor experience / facilities management, and eventmanagement
- Bachelor's degreeor master's degree, preferably in hospitality.
- Proven track recordof successful hotel operations management, including rooms division, food andbeverage, engineering, and guest services.
- Excellentleadership abilities, with a focus on coaching, mentoring, and developingteams.
- Exceptionalinterpersonal and communication skills, with the ability to interacteffectively with guests, employees, and stakeholders at all levels.
- Strongunderstanding of luxury hospitality trends, guest expectations, and marketdynamics.
- Ability to thrivein a fast-paced and high-pressure environment while maintaining composure andprofessionalism.
Safety
- Complete at asatisfactory level all required and assigned HSE training.
- Follow all activitypolicies and procedures, including all HSE related requirements at all times.
- Participate in allHSE related programs & activities as required, including incidentinvestigations, interviews, auditing, and assessment, etc.
- Report anycondition which you feel could result in an accident or injury and / or stopwork if required.
About Us
Host is a service line ofCBRE, the world's largest commercial real estate organization. Our mission isto increase individual well-being, personal productivity, and organizationaleffectiveness through people-led, technology-enabled services. Put simply: ourgoal is to help people work smarter and delight in doing it. Our experienceoffering connects employees to their environments - via technology, amenities, andcommunities that matter the most.
EQUAL OPPORTUNITIES
We are an equalopportunities employer and do not discriminate on the grounds of gender, sexualorientation, marital or civil partner status, pregnancy or maternity, genderreassignment, race, colour, nationality, ethnic or national origin, religion orbelief, disability, or age.
CBREGlobal Workplace Solutions (GWS)
As one ofCBRE's core global businesses, Global Workplace Solutions (GWS) providesend-to-end services to occupier clients across the entire lifecycle of abuilding. Our teams help companies improve their operations and reduce costs,through expert facilities management, project management, real estate andenergy and sustainability services. Our dedicated teams work across allindustries, and support clients ranging from global Fortune 500 companies tosingle, iconic buildings.
