Position : Knowledge Management Specialist
Industry : Oil & Gas (Shared Service)
Location: The Horizon Bangsar South City, No. 8, Jalan Kerinchi, 59200 Kuala Lumpur
Working Hours : Monday - Friday (8.30am – 5.30pm)
Employment Type: Contract with PERSOL until 30 June 2027
Join a Global Energy Leader!
Are you passionate about knowledge management, content governance, process improvement, and driving operational excellence
We are looking for a Knowledge Management Specialist to support a leading global energy organization in strengthening its knowledge management capabilities within a dynamic Shared Services environment.
In this role, you will collaborate with global stakeholders to develop, maintain, and enhance knowledge assets that empower employees to quickly access accurate information, improve query resolution, and elevate the overall employee experience.
What You'll Be Doing
- Manage, format, publish, update, and archive knowledge materials following established content standards and governance guidelines.
- Maintain and continuously improve the employee knowledge base and people portal to ensure information remains accurate, relevant, and accessible.
- Evaluate and enhance content submitted by various stakeholders across global teams.
- Analyze user feedback and knowledge analytics to identify opportunities for content optimization and improved user experience.
- Partner with content owners and global capability hub teams to support knowledge management initiatives and strategic objectives.
- Drive knowledge governance, process improvements, and best practices across the organization.
- Support change management efforts by updating knowledge content following process changes, policy updates, and system releases.
- Coach and guide junior team members while fostering a collaborative and inclusive work environment.
- Act as the key knowledge management representative in various projects and stakeholder engagement activities.
- Promote knowledge-sharing culture and contribute to continuous learning initiatives.
What We're Looking For
- Bachelor's Degree in Business, Human Resources, Information Management, Communications, or a related field.
- 2-5 years of experience in Shared Services, Knowledge Management, HR Operations, Content Management, Learning & Development, or Process Excellence environments.
- Experience managing knowledge bases, content repositories, or employee self-service platforms.
- Strong stakeholder management and communication skills.
- Experience using analytics and reporting tools to drive data-backed decisions.
- Ability to work with geographically dispersed global teams.
- Knowledge Management certification or equivalent experience is an added advantage.
- Exposure to HR processes, HR systems, or Shared Services operations will be highly preferred.
Why Join This Opportunity
- Gain exposure to a globally recognized energy organization.
- Work with international stakeholders across multiple regions.
- Develop expertise in Knowledge Management, Content Governance, HR Shared Services, and Process Excellence.
- Be involved in regional and global transformation initiatives.
- Hybrid and collaborative multinational work environment.
