- Thrive in a Leading Multinational Environment
- High Visibility, Global Exposure
About Our Client
Our client is a global organization with a strong presence across multiple markets, committed to helping businesses navigate change, enhance performance, and achieve sustainable growth.
Job Description
- Create, edit, review, and publish knowledge articles with high accuracy and consistency
- Develop self-service content and user guides to help users resolve issues independently
- Collaborate with SMEs, application owners, and stakeholders to gather and validate information
- Manage and prioritize multiple content requests while meeting deadlines
- Review existing knowledge content and provide feedback to improve quality and effectiveness
- Support knowledge-sharing initiatives across global and multicultural teams
- Contribute to continuous improvement of knowledge management processes and user experience
- Experience creating user documentation, SOPs, manuals, quick reference guides (QRGs), or how-to materials
The Successful Applicant
A Successful Knowledge Management Analyst Should Have
- Excellent communication, writing skills in English and Mandarin (Simplified/ Traditional)
- Bachelor's Degree or equivalent professional experience
- Minimum 2 years of experience in Knowledge Management, Service Delivery, Project Management, Contact Centre Operations, or a related field
- Familiarity with technologies and platforms such as Web Content Management, Repository Management
What's on Offer
- Permanent role with a salary range of MYR 60,000 to MYR 120,000 annually
- Work within a highly collaborative and multicultural global environment
- Partner with stakeholders and subject matter experts across different regions
- Gain exposure to enterprise knowledge management best practices and technologies
This is a great chance to contribute to knowledge management initiatives in the Business Services industry. Apply to bring your expertise to this meaningful role!
Contact
Quote job ref: JN-082026-7088851
