KYC Senior Specialist

Job Description

Documentation Review

• Reach out to customers to obtain KYC information and documents, address any queries or clarifications raised by customers while maintaining a customer-oriented service attitude
• Review and ensure that all information and documents collected are good to satisfy regulatory requirements

Screening

• Perform screening of customer names against lists, discount and mitigate screening hits for prospective and existing customers
• Conduct outreach to customers to obtain relevant information to address screening alerts
• Enhanced Due Diligence/Periodic Reviews/Event Driven Reviews
• Perform background checks and conduct interviews with customers
• Review and update KYC profiles for existing customers in accordance with the review schedule
• Conduct transaction reviews to identify any abnormalities that require further investigations
• Investigate and conduct trigger event reviews on existing customers, assess customer's business and perform AML risk assessment

Transaction Monitoring

• Reach out to customers to obtain relevant information to address transaction monitoring alerts
• Evaluate the completeness of customer's response and clarify where required

Others

• Provide ongoing SME guidance to support the production teams
• Update relevant MI timely and accurately to ensure that KPI can be reported quickly and efficiently
• Provide support for urgent requests, assist the team in completing ad-hoc projects
• Preparation of data to track Book of Work completion and MI reporting

Leadership & Teamwork

• Advocate focus in customer experience at the heart of the team's operations
• Champion agile ways of working across the team
• Ability to identify and break down complex problems, and work with various stakeholders in implementing optimal solutions with strategic intent
• Build and maintain strong relationships with key stakeholders including AML, Risk, Business, Tech, Customer Service and Operations teams

Requirements

• Minimum 6+ years of KYC/AML experience working with Corporate Banking clients
• Bachelor's degree holder in any relevant course
• Client facing experience is preferred, AML certification is an added advantage
• Proficiency in the Singapore AML/CFT regulations and guidelines will be an added advantage
• Good communication skills, proficiency in English and Chinese (verbal and written means)
• Ability to organise and prioritize workload, deliver all commitments on time under minimal supervision
• An accountable team player with collaborative spirit, ability to build rapport with internal stakeholders and customers
• Entrepreneurial mindset overcome challenges with creative thinking and innovative solutions
• High-energy and the ability to thrive in a fast-paced environment
• Strong relationship management and influencing skills, good interpersonal skills with proven ability to communicate effectively at all levels
• Client-obsessed, prioritizing customer experience and achieving service excellence
• Proactivity in developing ideas, continuously searching for improvements in achieving service efficiency and excellence
• Embrace continuous learning and development