L&D Trainer

. Coordinate and execute internal and external learning programs with regional, local trainers

& BPO Trainers

. Facilitate impactful and targeted training sessions for the organization

. Manage administrative tasks to ensure smooth execution, follow-up, and consistency of

learning initiatives

. Assist with assessing training needs and developing yearly training plans for the organization

. Deploy a wide variety of training solutions and be exposed to training operations on a local

scale

. Monitor and evaluate training program effectiveness, success, and ROI periodically and

report on them

. Work with outsourced vendor partners to achieve overall training strategy

. Work closely with the regional team to ensure training strategy alignment

. Resolve any specific problems and tailor programs/approach as necessary

. Maintain a keen understanding of training trends, developments, and best practices

. Challenge yourself in a diverse and dynamic work environment with frequent cross-

department initiatives

. Take ownership of local initiatives, communicate requirements and timelines to

stakeholders

. At least a Bachelor's degree from any major

. At least 5 years of experience in handling end to the end training processes, experience in

handling a customer-facing function training is preferably

. Ability to communicate and high willingness to collaborate

. Excellent problem analysis and problem-solving is required