L1 Desktop Support Engineer MY

2-4 Years

This job is no longer accepting applications

Job Description

Respond to and resolve support requests from users via phone, email, or in-person, delivering top-notch service.
Install, configure, and maintain desktop hardware and software, ensuring high performance and reliability.
Troubleshoot and resolve technical issues related to operating systems, applications, and network connectivity.
Provide user training and support for various software applications, empowering users to maximize their productivity.
Maintain comprehensive documentation of support requests and resolutions in our ticketing system.
Collaborate with the IT team to implement new technologies and improve existing solutions.
Ensure compliance with organizational policies and security protocols to protect our systems and data.

Requirements

Minimum 2-3yrs hands-on experience as deskside /Onsite support/local IT engineer
Strong Microsoft Operating System installation(Windows 7/Windows 10 and troubleshooting skills
Strong Experience in Providing Hands & feet Support for Network and Datacenter Equipments /Devices
Strong experience in troubleshooting MS office (Outlook, Word, Excel, Powerpoint etc)
Strong desktop support knowledge including hardware, software, and networking concepts
Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds
Good knowledge on support IOS, Andriod devices
Knowledge in windows Image build process and SCCM deployments.
Basic understanding of Audio/Video equipment and conference room setup
User account creation for Active Directory, Exchange Mailboxes, and Distribution lists
Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool.Escalations
Troubleshoot and assist end users with mobile device setup, activations and performance issues.
Handheld Blackberry, Android & IOS support knowledge
Strong Customer service skills
Strong written and verbal communication skills