L1 Support Customer Service Officer ( Mandarin Speaker)

Qualifications

• Strong interpersonal skills, with the ability to communicate clearly and professionally with diverse customers.
• Experience in customer service and customer support, including handling inquiries, complaints, and basic technical or account issues.
• Focus on customer experience and customer satisfaction, with a commitment to resolving issues and enhancing overall service quality.
• Proficiency in spoken and written Mandarin and English to support Mandarin-speaking customers effectively.
• Good problem-solving skills and the ability to follow structured processes and guidelines.
• Comfort with using customer service software, ticketing systems, and basic computer applications.
• Ability to work on-site in Johor Baharu on rotating shifts, including weekends and public holidays if required.
• Prior experience in a contact center or support environment is an advantage; relevant certification or diploma in customer service, communications, or related fields is beneficial.