L2 Application Support Engineer

About the Role

We are looking for a Senior/Mid-Level/ Junior L2 Application Support Engineer to provide production support for Java-based applications. The role involves incident management, troubleshooting, issue resolution, and operational support to ensure application stability and performance.

Key Responsibilities

• Provide Level 2 support for Java-based applications.
• Analyze, troubleshoot, and resolve incidents and production issues.
• Support Root Cause Analysis (RCA) activities and issue resolution.
• Write and execute SQL queries for data validation and troubleshooting.
• Collaborate with development, infrastructure, and business teams.
• Coordinate rollback activities during failed deployments.
• Update and maintain configuration and operational documentation.
• Restart, monitor, and support batch processing activities.
• Participate in incident reviews and continuous improvement initiatives.

Required Skills

• Working knowledge of Java, JavaScript, and SQL.
• Strong analytical and problem-solving skills.
• Experience supporting applications in production environments is preferred.
• Familiarity with batch processing and application monitoring.
• Ability to troubleshoot application-related issues effectively.

Experience

• Approximately 1-9 years of relevant experience in Application Support, Production Support, or related roles.
• Personal Attributes
• Strong learning mindset and adaptability.
• Good communication and collaboration skills.
• Strong documentation and reporting capabilities.
• Proficiency in Microsoft Word, Excel, and PowerPoint or equivalent productivity tools.
• Ability to work effectively in a team-oriented environment.

EA Number: 11C4879