L2 Apps Support

• Qualifications - Diploma or Bachelor's Degree in Computer Science, Information Technology or related discipline.

• Professional Qualification and/or Regulatory, Licensing requirements - N/A

• Relevant Work Experience - At least 2-6 years of IT Support Operations in large commercial, service-based or Vendor organization or financial institution.

• Technical/ Functional Skills

• Incident, Problem and Change Management Practices

• Root Cause Analysis Practices

• ITIL Framework

• Software Development Life Cycle (SDLC) Framework and Practices

• IT Monitoring Tools and Automation Processes

• Diverse IT Operating Environment i.e. Mainframe, Windows, Unix and Linux

• Windows Scripting and Administration 

• Active Directory

• Network Administration

• Apache, IBM Websphere or Oracle WebLogic

• Shell Script (Added Advantage)

• Database Design Models and SQL Queries

• Banking Functions and Operating Environment

• Technology Risk Drivers

• Analytical

• Troubleshooting 

• Problem-solving