About the Role
The role involves providing L2 IT support, ensuring seamless remote end-user assistance in enterprise environments while managing escalations and maintaining high standards of service.
Responsibilities
- 3 years experience in L2 IT support
- Experience providing remote end-user support in enterprise environments
- Ability to handle escalations from L1 and onsite teams
- Strong troubleshooting skills for Windows 10/11 and standard workplace services
- Familiarity with Microsoft Intune, Autopilot, and Entra ID (user/device level)
- Experience supporting deployment and migration activities based on defined procedures
- Ability to follow runbooks, scripts, and technical instructions accurately
- Experience with ticketing systems and remote support tools
- Strong communication and customer handling skills
- Fluent English and Mandarin language are a MUST
Qualifications
3 years experience in L2 IT support
Required Skills
- Strong troubleshooting skills for Windows 10/11
- Experience with Microsoft Intune, Autopilot, and Entra ID
- Strong communication and customer handling skills
- Fluent in English and Mandarin
Preferred Skills
- Experience with ticketing systems and remote support tools
- Ability to follow runbooks and technical instructions accurately
