L3 Support - Silverlake BWC

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Job Title: L3 Support - Silverlake BWC

Domain: Core Banking

Sub-Domain: L3 Support

Location: Kuala Lumpur

Job Summary

We are looking for a Junior Application Maintenance / Production Support Engineer (L3) to support core banking applications, specifically within the Silverlake Customer (BWC) platform. The role involves maintaining system stability, troubleshooting production issues, and supporting deployment and automation processes in an AS400 environment.

Key Responsibilities

• Provide L3 production support for core banking applications, ensuring system availability and reliability
• Investigate, troubleshoot, and resolve complex production incidents and defects
• Perform root cause analysis and implement preventive measures
• Support and maintain Silverlake Customer (BWC) applications, including Bankwide CIF Customer File
• Manage and support deployment processes using ALDON on AS400 systems
• Collaborate with L1/L2 support teams and development teams for issue resolution
• Participate in DevOps activities, including automation and continuous improvement initiatives
• Monitor system performance and ensure timely escalation of critical issues
• Maintain documentation for incidents, fixes, and operational procedures

Job Qualifications

Required Skills

• 3-5 years of experience in application support (preferably L2/L3 support)
• Strong knowledge of AS400 (IBM i) environment
• Experience with DB2 database and AS400 operating system
• Proficiency in RPG programming language
• Hands-on experience with Silverlake core banking system, especially BWC (Customer module)
• Familiarity with ALDON for software deployment and release management
• Strong troubleshooting and analytical skills
• Ability to work in a fast-paced production support environment

Nice-to-Have Skills

• Exposure to DevOps practices and automation tools
• Experience in banking or financial services domain
• To work on:
• DevOps
• ALDON (automation of software deployment on AS400)
• Silverlake
• BWC (Bankwide CIF) Customer File

You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.