Company Overview
Our client is a warehouse for a well-known international brand. They are seeking a Last Mile Manager to lead and optimize end-to-end delivery operations across e-commerce platforms, ensuring a seamless customer experience from order fulfillment to final delivery.
Key Responsibilities
- Develop and scale fulfillment operations to support business growth and sales forecasts.
- Drive operational excellence by establishing and monitoring KPIs for warehouse teams and logistics partners.
- Manage third-party courier performance through regular reviews and continuous improvement initiatives.
- Analyze the customer journey from order processing to delivery, identifying opportunities to improve speed, quality, and customer satisfaction.
- Collaborate with internal stakeholders, including Technology, Customer Service, and Supply Chain teams, to enhance operational capabilities.
- Lead cost optimization initiatives while maintaining a scalable and efficient delivery network.
- Identify and implement innovative last-mile solutions to improve service levels and customer value.
Job Requirements
- Good command of English, both written and spoken.
- Experience in logistics, fulfillment, transportation, last-mile delivery, or customer service operations.
- Strong analytical, problem-solving, and troubleshooting skills.
- Detail-oriented with excellent organizational and planning abilities.
- Proven ability to build strong relationships with internal and external stakeholders.
- Self-motivated and comfortable working in a fast-paced, dynamic environment.
- Experience managing logistics vendors, courier partners, or delivery operations is highly preferred.
