Application Deadline: 30 April 2026
Department: Export
Location: Klang
Description
The main function of this role is to assist customer in day-to-day, liaise with carrier, transporter, warehouse operator, fumigation, and ad-hoc task. Monitoring customer support, quotation and maintaining the volume and trade lane and ensure all procedures and time frames to be followed as per agreed SOPs and workflows & must be always adhered to.
Key Responsibilities
- Attending to local and overseas customer's inquiries pertaining to rates
- Respond promptly to customers inquiries on booking confirmation, and shipment follow up sailing confirmation, continuous monitoring of shipment till cargo arrival
- Responsible for bookings preparation and tele-marketing for local customer cargoes.
- Booking arrangement and follow up container status with carriers of containers.
- Dealing with warehouse over container status (change of vessels/departure date etc).
- Preparation of railing instructions and liaising with warehouse/truckers
- Follow up with shippers of any discrepancy in M3 or packages.
- Ensure all necessary shipping documents are in place within the given time frame
- Coordinate internally with sales and documentation team
Skills, Knowledge and Expertise
- Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Business Studies/Administration/Management, Logistic/Transportation or equivalent.
- Required language(s): English, Malay, Mandarin (Candidates who are fluent in Mandarin are preferred because the role requires candidates to interact with Mandarin-speaking clients)
- At least 1 Year(s) of working experience in the related field is required for this position.
- Preferably experience specialized in freight forwarding NVOCC industry
Job Benefits
- Career growth and development opportunities
- Medical insurance
- Yearly performance-based incentive bonus
- Annual dinner, company trip, team-building activities, and festive celebrations
- Parking claim, dental allowance, and annual health check
