Lead Analyst, Cloud Operations

Position Title: Lead Analyst, Cloud Operations

Department / Functional Area: GCI – Cloud Operations 

Work Location: Kuala Lumpur, Malaysia

Position Objective: 

The Lead Analyst, Cloud Operations will provide day-to-day support to all business units using Azure public cloud platform including but not limited to incident-, change-, request- and problem management. AKS Engineer role focuses on deploying, operating, monitoring, and troubleshooting containerized applications on Azure while ensuring high availability, security, and performance.

Roles and Responsibilities:

Responsibilities include, but are not limited to, the following:

We are looking for a skilled AKS Engineer / Administrator with 2–3 years of hands-on experience in managing and supporting Azure Kubernetes Service (AKS) environments. The role focuses on deploying, operating, monitoring, and troubleshooting containerized applications on Azure while ensuring high availability, security, and performance.

Key Responsibilities – AKS & Kubernetes Administration

Deploy, configure, and manage Azure Kubernetes Service (AKS) clusters.

Administer Kubernetes resources such as pods, deployments, services, namespaces, config maps, and secrets.

Monitor cluster health, workloads, and node performance.

Troubleshoot Kubernetes and application-related issues.

Azure Cloud Operations

Work with Azure services such as Virtual Networks, Load Balancers, Azure Monitor, Log Analytics, and Azure Storage.

Support scaling, upgrades, and patching of AKS clusters.

Assist with cloud resource optimization and cost management.

Security & Networking

Apply AKS security best practices including RBAC, network policies, and secrets management.

Support ingress controller configuration and certificate management.

Coordinate with security teams on access controls and compliance.

Monitoring & Documentation

Configure monitoring and logging using Azure Monitor, Log Analytics, and Kubernetes-native tools.

Maintain operational documentation, runbooks, and SOPs.

Assist with incident resolution and root cause analysis.

Additional:

• Manage and administer the Microsoft Azure cloud environment, including provisioning, configuration, performance monitoring, policy governance.
• Analyze existing operational standards, processes, and/or governance to identify and implement improvements.
• Support cloud adoption of applications as they are being transformed and/or modernized.
• Participate in an on-call rotation to address and resolve technical escalations.
• Troubleshoot and resolve cloud-related issues and Collaborate with IT and business stakeholders.
• Provide technical support and guidance.

Communication Requirements:

• Communicate effectively with stakeholders, including architecture teams, security teams, other operational teams and senior management.
• Provide regular updates on cloud operation performance, issues, and improvements.
• Collaborate with external vendors and service providers to ensure the delivery of high-quality cloud services.
• Excellent command of spoken and written English to facilitate clear and concise communication.

Minimum Job Requirements:

Experience:

• 2–3 years of experience working with Kubernetes and Azure cloud services.
• Hands-on experience with Azure Kubernetes Service (AKS).
• Good understanding of Kubernetes fundamentals and container concepts.
• Good knowledge of Linux administration and networking concepts.
• Familiarity with scripting (Shell/Bash or PowerShell).

Skills:

Good problem-solving and troubleshooting skills.

Ability to work effectively in a team environment.

Good communication and documentation skills.

Willingness to learn and adapt to cloud-native technologies.