Key Responsibilities
1) Strategic Advisory, Discovery & Solution Design
- Lead discovery workshops to map business needs into scalable ERP solutions.
- Conduct process walkthroughs / CRP sessions to validate solution direction with stakeholders and ensure alignment to business goals.
- Perform Gap-Fit analysis to balance standard ERP capabilities with necessary customisations and integrations.
- Translate business requirements into clear, practical solution designs that can be executed by functional and technical teams.
2) Documentation, Functional Design & Configuration Leadership
- Own the documentation lifecycle and quality of key deliverables (e.g., BRD, FDD, Solution Blueprint, functional specifications) to support stakeholder clarity and sign-off.
- Lead configuration workshops and oversee system setup across modules to ensure the solution is workable, consistent, and aligned to target processes.
- Collaborate with Technical Consultants to ensure scripts, workflows, reports, and integrations meet functional intent and governance expectations.
- Ensure traceability across requirements, design decisions, configuration, and delivered outcomes.
3) Quality Assurance, UAT Governance & Delivery Leadership
- Define testing strategy and governance, including UAT scenarios, defect triage, prioritisation, resolution protocols, and closure discipline.
- Drive end-to-end testing execution (SIT/UAT) and ensure issues are tracked, resolved, and communicated clearly.
- Mentor junior and mid-level consultants, delegate effectively, and uplift delivery standards through coaching and structured review.
- Act as the primary escalation point for functional issues; manage stakeholder expectations, delivery risks, and project trade-offs.
4) Data Strategy, Cutover, Go-Live & Hypercare
- Guide clients on data migration approach, including data cleansing, mapping, validation, and reconciliation of master and transactional data.
- Lead cutover planning and go-live readiness activities, ensuring clear roles, checklists, and contingency plans.
- Provide hypercare support post go-live to stabilise operations and drive user adoption.
Requirements
Experience & ERP Delivery Capability
- Experience: Minimum 5 years of functional consulting experience, or proven track record of successfully leading at least 2 full-lifecycle ERP implementations, specifically within multi-module or multi-entity environments.
- Proven ability to lead functional workstreams across requirements, solutioning, configuration, testing, cutover, and go-live support.
- Strong grasp of core business processes including (but not limited to) Finance/Accounting, Supply Chain, Inventory Management, and Procurement.
Leadership & Stakeholder Management
- Demonstrated ability to lead teams and mentor junior staff.
- Strong stakeholder management skills, including handling escalations and managing expectations across business and technical audiences.
Communication & Working Style
- Strong command of English (written and spoken); able to explain functional concepts clearly to non-technical stakeholders.
- Strong problem-solving, troubleshooting, and structured documentation discipline. Able to work effectively in hybrid delivery setups and manage priorities across multiple workstreams
