Lead Gen Executive - Work From Home

3-5 Years

This job is no longer accepting applications

Job Description

Job Responsibility

Handle inbound calls while demonstrating professional sales and customer service behaviors.
Use a consultative approach to uncover customer needs and recommend suitable solutions.
Offer resolutions within the scope of support (SOS) or guide customers to third-party/paid solutions when necessary.
Troubleshoot client products to achieve first-call resolution.
Consistently meet and exceed key metrics such as: First Call Resolution (FCR), Conversion Rates, Net Promoter Score (NPS), New Sales Targets
Build and maintain strong customer relationships by providing a stellar customer experience.
Thrive in a fast-paced, high-volume environment, with strong multitasking and prioritization skills.

Job Requirements

Fresh graduates are encouraged to apply. Bachelors Degree, Diploma, or equivalent in any discipline.
B2 level English proficiency (reading, writing, speaking, and listening).
Or minimum 6 months experience in customer support (any industry).
Call centre experience is not mandatory, but will be an advantage.
3+ years sales experience in a consultative selling role preferred.
Strong B2B consultative sales experience, with relationship-building skills and CRM system usage.
Strong ability to transition support calls into sales opportunities.
Tech-savvy, with interest in client products and platform features.
Minimum typing speed of 40 WPM with 90% accuracy.
Basic understanding of HTML and Java is a plus.
Must be able to speak, read, and write the required language to support assigned markets.

Job Benefits