Organization- Hyatt Place Kuala Lumpur Bukit Jalil
Summary
Main Duties
Customer Service
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.
- Assists with Host duties as requested and required due to operational needs.
- Maintains positive guest and colleague interactions with good working relationships.
Operational
- Through hands-on management, supervises closely all Hosts – Maintenance in the performance of their duties in accordance with Hotel Policies & Procedures and applicable laws.
- Works in a supportive and flexible manner with other departments, in a spirit of We work through Teams.
- Carries out and completes all maintenance works/requests according to the established schedule and ensures high quality of finishing work. Pays particular attention to guest related jobs.
- Ensures the Hosts are at areas of their assignment at all times.
- Patrols public areas to detect fires, unsafe conditions, and missing or inoperative safety equipment and maintenance issues.
- Coordinates with Housekeeping to conduct quarterly preventative maintenance work for all guest rooms.
- Monitors and controls the maintenance and energy expenses in all hotel areas daily and follow up with relative Lead Hosts or Hotel Managers.
- Ensures the smooth running of all operational procedures within the department and in-relation to other departments.
- Conducts enquiries and checks on all security and fire related incidents and submit initial reports.
- Conducts daily briefing during each shift on the hotel's activities/functions of the day to the Hosts and other hotel personnel.
Personnel
- Assists to oversee the punctuality and appearance of all Hosts, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department's grooming standards.
- Monitors and motivates the performance of the Hosts.
- Supports the implementation of The Hyatt Strategy, demonstrating and reinforcing Hyatt's Purpose – We care for people so they can be their best.
- Ensures that associates have a complete understanding of and adhere to associate rules and regulations.
Qualifications
Experience : Minimum 2–3 years in hotel engineering or building maintenance
Skills : Knowledge of electrical, plumbing, mechanical, HVAC systems; troubleshooting and preventive maintenance.
Leadership : Ability to supervise team members and coordinate with other departments.
Communication : Good communication skills in English and Malay; able to coordinate effectively across departments.
