About WhiteCrow
We are global talent research, insight, and sourcing specialists with offices in the UK, USA, Singapore, Malaysia, Hong Kong, Dubai, and India. Our international reach has helped us to understand and penetrate specialist markets at a global level. In addition to this, our service is also extended to complement our client's in-house talent acquisition teams.
About our client
Our Client operates in the Semiconductor Manufacturing Industry, with its headquarters rooted strongly in Switzerland. It has its branches spread to more than 29 countries, providing employment to more than 2,000 people all over the world. Their core business is to develop and manufacture Vacuum Valves and other products related to it.
Job Location: Batu Kawan, Malaysia
As a Lead IT Business Consultant Service - D365, you will be responsible for
Leading Consultant Responsibilities
- Providing oversight and ensuring solutions align with the broader business architecture, avoiding siloed approaches.
- Ensuring modifications to shared functionalities are evaluated holistically to avoid conflicting changes.
- Establishing and enforcing best practices, including clear documentation, intuitive configurations, and optimized parameter settings.
- Challenging business requirements to ensure cost-effective and value-driven solutions.
- Harmonizing design across multiple consultants, teams, and projects to enhance consistency and efficiency.
Working closely with the ERP Solution Architect to ensure:
- Alignment with Microsoft's roadmap and strategic ERP direction.
- Architectural consistency across process areas and technical solutions.
- Risk assessment for system-critical modifications.
- Data migration strategies align with the overall system architecture.
- Identification and resolution of conflicts with other processes, modifications, or upcoming Microsoft updates.
Service-Specific Responsibilities
- Leading solution delivery for Service processes based on D365 Finance and Operations modules, covering:
- Project Management and Accounting module
- HSO Service Management module
- Intercompany chain
- Sales orders and Return orders management
- Advanced Warehousing (incl. Batch and Serial tracking)
- Acting as the primary owner and project lead for Service-related ERP implementations and enhancements.
- Analyzing business needs and develop solution concepts.
- Designing, configuring, and documenting ERP solutions.
- Providing detailed requirements for the development team.
What you already have...
- Extensive experience (min. 5 years) as a Microsoft D365 ERP F&O IT Consultant with a focus on Service.
- Agile mindset and ability to work independently.
- Strong analytical and problem-solving skills, with the ability to think critically under pressure.
- Excellent communication skills, capable of engaging with stakeholders at all levels.
- Leadership skills, including the ability to mentor consultants and drive best practices across teams.
- Fluent in English.
