Provide Level 3 advanced technical support for database platforms, focusing primarily on Oracle and MS SQL, with secondary support for MySQL and DB2.
Lead and supervise a diverse team of Database Administrators (DBAs) in a dynamic enterprise environment.
Offer technical guidance, mentoring, and performance coaching to junior and mid-level DBAs.
Serve as the Subject Matter Expert (SME) for database assessment, migration, and upgrade initiatives across Oracle, MS SQL, MySQL, and DB2 platforms.
Ensure team compliance with company's IT service management processes, including service request, incident, change, release, and patch management.
Oversee response to critical system alerts from the Broadcom CA Unified Infrastructure Management (UIM) platform for Wintel environments.
Manage day-to-day database operations, including patching, hardening, maintenance, and service request fulfilment.
Lead and coordinate response during Priority 1 and Priority 2 incidents, ensuring timely database recovery and root cause resolution.
Supervise and participate in database health checks, maintenance, and server troubleshooting activities.
Develop and manage support schedules, including daily operations, holiday coverage, on-call rotations, and 24/7 standby support rosters.
Prepare and review Root Cause Analysis (RCA) reports for critical database-related incidents.
Monitor and manage the team's Service Desk Plus (ManageEngine SDP) ticket queue to ensure timely ticket assignment and resolution in accordance with SLAs.
Plan and execute Disaster Recovery (DR) support and database maintenance activities to ensure business continuity.
Prepare and submit weekly and monthly reports on Oracle Exadata / ExaCC capacity, issues, and risk updates.
Conduct annual performance appraisals for team members based on agreed KPIs.
Support regulatory and internal audit requirements by preparing audit artifacts and implementing remediation for audit findings.
Recommend and implement process improvements to enhance team productivity, efficiency, and operational resilience.
Demonstrate accountability by proactively managing business and regulatory compliance risks, taking appropriate mitigation measures.
Stay informed on industry trends, emerging threats, and new technologies to strengthen database security and governance.
Identify and communicate potential risks, and promote best practices in risk management and compliance.
