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Job ID: 148575499
Skills:
Change Management, Oracle Fusion, Billing and Revenue Recognition, Financial Controls
Skills:
thought leadership , analyst relations, Media Relations, Corporate Communications, Public Relations, Storytelling, Writing, Stakeholder Management, Executive Profiling, Employer Branding
Skills:
Scope Management, Change Management, Jira, Microsoft 365, Azure DevOps, Budget Cost Management, End-to-End Project Delivery, Project Planning Execution, Project and Delivery Management, Microsoft Project, Project Governance, Team Foundation Server TFS or equivalent, Project Estimation, Customer Stakeholder Management, Risk Issue Management, Resource Planning
Skills:
Data-Driven Decision Making, Root Cause Analysis, Governance Risk Compliance, Dispute Resolution, Continuous Improvement, Operational Performance Management, Stakeholder Management, Performance Management, Complaint Handling
Skills:
Trainer, Call Centers, Mandarin, Cantonese, Management Skill, "Contact Center Operations", "BPO Operations", "Team Management", "People Management", "Inbound Support", "Outbound Support", "Chat Support", "Email Support", "Customer Service", "Service Level Management", "SLA Management", "KPI Management", "AHT", "FCR", "CSAT", "Quality Management", "Schedule Adherence", "Workforce Management", "WFM", "CRM", "Telephony Systems", "Escalation Management", "Performance Management", "Coaching", "Stakeholder Management", "Reporting", "MIS Reporting", "Operational Excellence", "Leadership", "Client Management", "Microsoft Office", "Google Workspace", "Contact Center Metrics", "Process Improvement", "Compliance Management"