Capability Lead
Location: [Insert Location]
Years of Experience: 8-10 Years
Job Summary: We are seeking a highly skilled Product Capability Lead with a strong background in product leadership to define and manage the product vision and roadmap for servicing initiatives. The ideal candidate will ensure that our servicing journeys are aligned with strategic priorities, customer feedback, and market research, while delivering measurable business benefits.
Responsibilities
- Roadmap Prioritization: Define and prioritize the capability roadmap based on business impact, customer feedback, and market readiness.
- Customer-Centric Design: Ensure that servicing journeys are innovative, intuitive, and aligned with customer needs and expectations.
- Cross-Market Collaboration: Work closely with country teams to understand operational gaps, regulatory nuances, and share best practices to harmonize and scale capabilities.
- Outcome Ownership: Drive adoption and optimize straight-through processing (STP) capabilities across all markets, including agent, branch, and call center channels. Be accountable for delivering measurable business outcomes such as cost savings, cost avoidance, revenue uplift, and improved Net Promoter Score (NPS).
- Delivery Partnership: Collaborate with delivery and data teams to ensure timely, high-quality product releases that meet both business and technical requirements.
- Governance & Quality: Collaborate with local markets to understand operational processes, risks, and regulatory nuances. Ensure adherence to governance standards, manage change requests, and maintain high-quality deliverables throughout the product lifecycle.
- Continuous Improvement: Identify opportunities for innovation and optimization using data-driven insights and cross-market learnings.
- Impact Tracking: Define and monitor OKRs to measure the success, adoption, and value realization of each capability.
- Stakeholder Engagement: Serve as the primary point of contact between business stakeholders and delivery teams, ensuring clear communication of requirements and objectives.
- Platform Alignment: Ensure platform adoption aligns with Prudentials strategic goal of 80% digitized operations by 2028, leveraging CRM and platform capabilities to empower frontline teams.
Mandatory Skills
- Proven experience in developing and managing product roadmaps.
- Strong capability in product leadership and strategic vision.
- Expertise in customer-centric design principles.
- Ability to drive measurable business outcomes and optimize processes.
Preferred Skills
- Experience in financial services or related industries.
- Familiarity with regulatory environments across multiple markets.
- Strong analytical skills with a focus on data-driven decision-making.
- Excellent communication and stakeholder management skills.
Qualifications
- Bachelors degree in Business, Marketing, or a related field; MBA preferred.
- 8-10 years of experience in product management or related roles.
- Demonstrated success in leading cross-functional teams and projects.
Product Roadmaps
