At TNG Digital, part of TNG Digital Group, we build the tech behind TNG eWallet, one of Malaysia's most used apps for payments and everyday life.
Millions of people rely on us daily, not just to pay, but to manage money, access financial services, and get things done faster and simpler.
Behind it all is a team that likes to question how things are done, move quickly, and try new ideas. If you enjoy solving real problems and seeing your work used at scale, you will feel right at home here.
What You'll Do:
(a) Service Reliability and Availability
- Ensure uptime/availability of 99.99% are consistently met
- Reduce Mean Time to Detect (MTTD) and Mean Time to Recover (MTTR) during incidents
- Drive capacity planning and prevent reliability risks
(b) Drive Automation and Operational Excellence
- Deliver consistent and repeatable deployments with zero critical failures by maintaining and updating deployment scripts/templates
- Reduce manual toil across the team by measurable percentages
- Standardize and harden container images, CI/CD pipelines, and cloud infrastructure
(c) Release and Disaster Recover
- Reduce deployment incidents through adherence to best practices in release management
- Reduce deployment duration via automation
- Plan and execute disaster recovery and ensure RTO and RPO are met for cloud/multi-cloud environments
(d) Incident Response and Troubleshooting
- Reduce the frequency of recurring issues via problem management & root cause analysis.
- Establish and enforce incident response processes
(e) Security and Compliance
- Ensure 100% compliance with regulatory and audit requirements for infrastructure security
- Achieve zero critical security incidents by optimizing infrastructure and adhering to industry standards
- Ensure infrastructure, container, and code security standards are enforced
- Successfully implement secure architectures for all new deployments in collaboration with development teams
(f) Team Leadership & Strategic Alignment
- Lead, mentor, and grow the SRE team's technical and operational capabilities
- Establish on-call rotations, knowledge sharing sessions, and training programs
- Foster a good culture of blameless accountability, learning, and continuous improvement
- Partner with product and engineering teams to embed reliability into the SDLC
- Influence architectural decisions with an SRE mindset
Role Requirements:
- Bachelor's degree in computer science, Engineering, Network or related field
- Professional cloud certification
- Proven 8 years experience in a DevOps or SRE role
- Strong knowledge of scripting language and programming language (e.g. Bash, Python, Go) and experience with configuration management tools (e.g. Ansible, Chef)
- Good mindset and implementation on CI/CD tools and release engineering
- Experience with cloud platforms (e.g. AWS, Azure) and infrastructure as code (IaC) tools (e.g., Terraform, CloudFormation).
- Advanced cloud certification and project management is a plus.
- Strong understanding in site reliability engineering, infrastructure engineering, cloud architecture service and mindset.
- Experience with containerization technologies like Docker and container orchestration platforms such as Kubernetes.
- Knowledge of networking principles and protocols with solid examples.
- Strong knowledge on cloud architecture and services
- Strong problem-solving skills and the ability to handle high-pressure situations calmly and effectively.
- Strong attention to detail and a commitment to delivering high-quality results.
What You Get
Work your way
Your wellbeing matters
- Medical coverage, with option to include dependants
- Extra leave for family and caregiving needs
Rewards that grow with you
- Monthly lifestyle allowance via TNG eWallet
- Long-term rewards for your contributions
Everyday support
- Mobile and broadband reimbursement
- Discounts and wellness perks
What it's like to work here
We care about people who take ownership, speak up, and want to make things better. Titles matter less than impact. Good ideas can come from anyone.
You will be working with people who are curious, practical, and not afraid to challenge each other in a good way.
Note: Only shortlisted candidates will be contacted.
