Key Responsibilities
- Learning Strategy & Culture
- - Develop and execute the hotel's L&D strategy aligned with Regent's ultra-luxury positioning and IHG frameworks
- - Foster a continuous learning culture focused on service excellence, leadership, and personal growth
- - Position learning as a key enabler of guest experience and brand differentiation
- Service Excellence & Brand Training
- - Design and deliver training programs that embed Regent's service philosophy (anticipatory, intuitive, discreet luxury)
- - Lead onboarding and brand immersion programs for all new colleagues
- - Ensure consistent understanding and execution of luxury service standards across departments
- - Conduct regular service audits and refresh training interventions
- Leadership Development
- - Identify and develop high-potential talent within the hotel
- - Design leadership development programs for supervisors, managers, and future leaders
- - Support succession planning and internal career progression
- - Coach department heads on team development and performance improvement
- Operational Training & Capability Building
- - Partner with department heads to identify training needs and skill gaps
- - Develop functional training programs for Rooms, F&B, Wellness, Engineering, and other departments
- - Ensure technical and service competencies are continuously enhanced
- - Support cross-training and multi-skilling initiatives
- Talent Development & Performance Support
- - Support performance management processes through development plans and coaching
- - Track colleague progress and training effectiveness
- - Implement Individual Development Plans (IDPs) and career pathways
- - Drive employee engagement through learning initiatives
- Digital Learning & Innovation
- - Leverage IHG learning platforms and digital tools for training delivery
- - Introduce innovative learning methods (microlearning, experiential learning, simulations)
- - Track training data, completion rates, and learning impact
- Culture, Engagement & Employer Branding
- - Drive initiatives that enhance colleague engagement, wellbeing, and retention
- - Support culture-building programs aligned with Regent's values
- - Position the hotel as an employer of choice through strong development practices
- Compliance & Mandatory Training
- - Ensure completion of all mandatory training (compliance, safety, brand standards)
- - Maintain training records and audit readiness
- - Support health, safety, and risk-related training initiatives
- Stakeholder Collaboration
- - Work closely with HR, department heads, and corporate L&D teams
- - Support pre-opening training plans and large-scale onboarding (if applicable)
- - Collaborate with external trainers and consultants when required
Key Skills & Competencies
- - Strong understanding of luxury hospitality service standards
- - Expertise in learning design, facilitation, and adult learning principles
- - Coaching and leadership development capability
- - High emotional intelligence and interpersonal skills
- - Strong communication and presentation skills
- - Ability to influence and partner with senior stakeholders
Qualifications & Experience
- - Bachelor's degree in Human Resources, Hospitality, or related field
- - 5–8 years of experience in L&D, training, or HR roles within hospitality or luxury service industries
- - Experience in luxury or ultra-luxury hotel environments
- - Experience in designing and delivering training programs
- - Familiarity with digital learning platforms and tools
Preferred Experience
- - Pre-opening experience (large-scale onboarding and training setup)
- - Certification in training, coaching, or organizational development
Key Performance Indicators (KPIs)
- - Guest satisfaction scores (service experience)
- - Training completion and effectiveness rates
- - Employee engagement and retention metrics
- - Internal promotion and succession pipeline strength
- - Service audit scores and quality improvements
- - Leadership capability development metrics
Regent Brand Lens (Differentiation)
- Training focuses on emotional intelligence, intuition, and personalization—not just SOPs
- Build colleagues who deliver effortless, anticipatory luxury experiences
- Create a culture of refined confidence, discretion, and authenticity
- Learning is not an activity—it is a core driver of guest experience excellence
- Develop talent to become future luxury hospitality leaders
Don't quite meet every single requirement, but still believe you'd be a great fit for the job We'll never know unless you hit the Apply button. Start your journey with us today.
