FIND YOUR BETTER AT AIA
We don't simply believe in being The Best. We believe in better - because there's no limit to how far better can take us.
We believe in empowering every one of our people to find their better - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.
If you believe in better, we'd love to hear from you.
About The Role
Own and deliver the end-to-end L&D agenda for AIA Malaysia with a strong focus on functional learning pathways - from needs analysis to design, development, rollout, and impact measurement. Build scalable, business-relevant solutions by partnering closely with business units, HR teams and Group Office, while confidently managing training vendors, governance aspects, and competing priorities.
Roles and Responsibilities:
1) Functional Learning Pathways
- Partner with business and HR / Functional Specialists to identify capability gaps, then design and implement role-based functional learning pathways that combine onboarding, technical mastery, professional and leadership skills (where relevant), guided by clear proficiency levels, outcomes and assessments.
2) L&D Strategy & Governance
- Set local L&D priorities aligned to Group Office frameworks, strategic priorities and workforce needs.
- Ensure quality, measurable standards for learning design, facilitation, measurement, and experience.
3) Learning Design, Development & Delivery
- Lead the end-to-end learning solution lifecycle (from needs analysis to evaluation), using blended delivery approaches, where relevant, to create engaging, inclusive and accessible programmes.
- Build organisation-wide learning curriculum and oversee end-to-end programme operations.
- Facilitate key programmes, where needed, and equip Functional Specialists to deliver effectively.
- Identify, curate and deploy blended solutions to strengthen learning effectiveness and agility, where applicable.
- Collaborate with Enterprise Agile team to curate customised learning plans to strengthen Agile adoption.
4) Stakeholder Management & Influence
- Advise on and challenge sponsorship requests, when needed, to ensure learning outcomes are aligned to roles and business priorities.
- Align multiple stakeholders, manage expectations, and communicate scope, timelines, dependencies, and decisions clearly and proactively.
5) Vendor, Programme & Budget Management
- Oversee HRDC administration and vendor management.
- Source and manage training vendors in terms of scope, commercials, SLAs, quality assurance, and delivery.
- Track budgets, contracts, and procurement & process compliance with 100% adherence.
6) Measurement, Analytics & ROI
- Track completion, capability uplift, application, and outcomes.
- Build dashboards / insights for decision-making.
- Report learning value and ROI and identify data-driven improvement opportunities.
7) Compliance, Mandatory Learning & Systems Enablement
- Ensure learning solutions meet AIA policies and standards, and regulatory requirements.
- Oversee mandatory learning rollout and tracking.
- Serve as primary contact (non-technical) for Workday Learning processes, reporting, and testing; act as verifier/reviewer for learning transactions.
- Represent AIA Malaysia in relevant Group Office L&D forums and industry initiatives.
Minimum Job Requirements:
- Min. 8 years in L&D / Talent Development, including 3+ years leading functional L&D.
- Proven experience building functional learning pathways.
- Strong stakeholder influence - able to push back, prioritise, and align senior leaders.
- Solid HRDC administration experience.
- Solid vendor management experience (selection, contracting, SLAs, QA, evaluation).
- Strong programme / project management with ability to handle high demand and tight timelines.
- Data-driven approach to learning measurement and improvement.
- High proficiency in PowerPoint/Excel and comfortable building dashboards / insights.
Advantages:
- Workday proficient.
- Experience in FI / regulated industries.
- Experience in Agile / digital-fluent environments.
- Ability to design / develop digital learning content or manage digital content development effectively.
- Experience managing professional qualifications pathways for defined roles.
Core Behaviours:
- Self-starter: proactive, independent, impact -driven
- Influential & credible: consultative, decisive, comfortable challenging constructively
- Execution excellence: structured, reliable, thrives under pressure
- Commercial & pragmatic: value-focused and budget discipline
- Data-informed: curious, uses insights to drive decisions, innovative
- People-centric: learner experience and inclusion built into design
