Key Responsibilities
1. Order Processing & Validation
- Process and validate course enrolment orders from corporate clients with high accuracy and timeliness
- Verify course schedules, pricing structures, discount eligibility and participant information
- Ensure completeness and correctness of all order entries prior to confirmation
- Maintain SLA adherence for order turnaround and confirmations
2. Systems & CRM / LMS Management
- Maintain and update records in CRM and Learning Management Systems (LMS)
- Ensure accurate tracking of client profiles, enrolment status, and training history
- Generate operational and sales-related reports from CRM/LMS platforms
- Ensure data integrity, consistency, and audit readiness across systems
3. Stakeholder Coordination
- Collaborate with Account Managers to validate client requirements and customized training solutions
- Coordinate with trainers, project managers and scheduling teams to align training delivery timelines
- Manage operational changes including rescheduling, cancellations and participant substitutions
- Act as the central coordination point between sales, delivery and operations
4. Compliance & Documentation
- Ensure all training orders adhere to internal policies, contractual agreements and regulatory requirements
- Maintain proper documentation for audit, reporting and quality assurance purposes
- Support compliance checks for government-funded or certification-based programs (e.g., grant or subsidy schemes)
- Uphold governance standards in all operational processes
5. Reporting & Operational Insights
- Produce weekly dashboards covering enrolments, revenue performance and client activity trends
- Analyze operational data to identify bottlenecks, inefficiencies and service gaps
- Provide actionable insights and recommendations for process improvements and optimization
- Support management reporting and decision-making through data-driven analysis
Key Requirements
Experience
- Minimum 12 years in training operations, sales operations or service delivery coordination
- Experience in corporate training, IT training environments, or education services is highly preferred
- Familiarity with CRM and LMS platforms (e.g., Salesforce, Moodle or equivalent)
