Legal Analyst

Job Description

At American Express, our culture is built on a 175-year history of innovation, and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role

As part of the Global Litigation and Investigations Team, the Legal Analyst - Team Leader will lead a team of Legal Operations Specialists and provide dedicated operations support to the Global Legal Order Processing Center of Excellence.

Job Description:

• Lead, coach, and manage assigned Legal Operations Specialists

• Drive productivity, quality, timeliness, and SLA adherence

• Conduct quality checks and provide structured, actionable feedback

• Support onboarding, training, and continuous development

• Escalate complex legal matters appropriately to Legal Advisory

• Ensure compliance with U.S. and applicable global laws and internal procedures

• Partner with Legal Advisory and key stakeholders to identify delivery gaps and solutions

• Own and manage SRU-wide projects and initiatives, including end-to-end delivery tracking

• Act as a PMO focal point for special litigation projects

• Support the design and build of operational dashboards

• Review data collection, curation, analysis, and trend identification to support leadership decision-making

• Translate data insights into clear, actionable recommendations

• Support process re-engineering and continuous improvement initiatives

• Develop structured training materials, schedules, and execution plans for SRU

Minimum Qualifications:

• Bachelors in Law degree or other degree and 2-3 years operations experience

• Strong people management skills such as coaching, communication and performance management

• Able to demonstrate strong colleague centric understanding and build strong relationships with others on a global team

• Able to deliver results in accordance with business goals and objectives

• Sense of urgency, ability to discern critical matters

• Strong computer skills with Advanced MS Suite proficiency (e.g., pivot tables, advanced formulas, automation where feasible)

• Able to work independently and a team player

• Strong written and oral communication skills with executive-level reporting skills

• Meticulous attention to detail, able to analyze and problem solve

• Able to quickly train on, navigate, and extract information from a variety of databases and information platforms

• Able to work productively in a fast-paced environment with shifting priorities

• Excellent organization and time management skills

• Able to maintain confidentiality of sensitive information

• Demonstrated experience in project management/PMO-type work

• Ability to independently drive initiatives from concept through execution

• Comfortable operating as both a people leader and hands-on contributor in a fast-paced environment

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid or onsite arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.