Legal Executive (Customer Care & Dispute Resolution)

1-3 Years

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Early Applicant

Job Description

What You'll Be Doing

Manage escalated customer complaints involving legal, financial, or reputational risk
Handle negotiation and settlement discussions with customers
Prepare and manage tribunal cases (TTPM) including documentation and submissions
Liaise with courts, tribunal bodies, and regulatory agencies
Draft and review legal documents (settlement agreements, refund letters, formal responses)
Ensure complaint handling complies with Consumer Protection Act & company SOPs
Identify potential risks and advise internal teams on proper case handling.
Work closely with Customer Care (CC), Customer Experience (CX), and Operations teams to provide guidance on dispute handling and risk mitigation
Maintain proper case records and support reporting & tracking

What We're Looking For

Degree in Law / Legal Studies or related field
1–3 years of experience in legal, compliance, dispute resolution, or customer complaints handling
Experience with tribunal or regulatory cases is a plus
Strong writing, communication, and negotiation skills
Detail-oriented with good problem-solving and risk assessment ability
Able to handle sensitive cases professionally and calmly
Fluent in English and Malay (Mandarin is an advantage)