About The Team
We are looking for a Platform Ops Specialist to support enforcement operations, quality assurance and cross-functional projects. This role involves handling appeals, investigating policy-related cases, conducting quality reviews, supporting operational initiatives and driving continuous improvements to enhance platform integrity and operational excellence.
Job Description
- Review and manage appeals related to enforcement actions and support category classification projects to improve model accuracy and decision quality.
- Investigate and resolve review/rating removal requests and abusive chat reports in accordance with platform policies.
- Conduct quality audits, provide coaching and feedback to agents, and support continuous improvement initiatives.
- Triage operational issues and collaborate with cross-functional teams to ensure timely resolution.
- Support category migration exercises and day-to-day operational requests from local and regional stakeholders.
- Assist in identifying policy gaps, process inefficiencies and opportunities for automation and scalability.
- Participate in local and regional projects, process enhancement initiatives, and operational optimization efforts.
- Prepare reports and provide insights on trends, risks, and operational performance to support decision-making.
Requirements
- Fast learner and a good communicator in English both verbal and written as the role involves supporting the SG market and collaborating with regional stakeholders.
- Effective communication and stakeholder management skills, with the ability to work closely with cross-functional teams to address issues and complaints
- Proficient in Microsoft Office (Word, Excel, and PowerPoint)
- Adaptable and able to manage changing priorities while maintaining accuracy in a fast-paced operational environment.
- Strong analytical and problem-solving skills, with the ability to identify root causes and propose practical solutions proactively.
- Good organizational and time management skills, capable of handling multiple tasks and meeting deadlines effectively.
- Detail-oriented with the ability to perform repetitive tasks consistently while maintaining a high standard of quality.
- Self-motivated, eager to learn, and comfortable working independently as well as in a team environment.
- Experience in e-commerce related fields is an advantage
