About ADA
ADA is a leading data and artificial intelligence (AI) company that designs and executes integrated digital, analytics, and marketing solutions. We operate in 11 markets in Asia and partner with leading brands to drive their data and digital maturity.
Role Summary
The Livestream Manager is responsible for owning end-to-end livestream delivery across multiple brands, ensuring operational excellence, team performance, and livestream quality. This role manages the livestream team, including Live Hosts, Moderators, and Livestream Specialists, and works closely with Account Managers to align livestream execution with client strategy, analytics insights, and commercial objectives.
The role also supports client-facing discussions during Monthly Business Reviews on a needs basis, representing livestream execution, quality, and performance together with the Account Manager.
Key Responsibilities
Livestream Operations & Delivery
- Own and manage end-to-end livestream execution across assigned brands
- Plan and oversee livestream schedules, manpower allocation, and studio readiness
- Ensure livestreams are delivered according to agreed timelines, quality standards, and campaign requirements
- Manage host payment processes, timesheets, and invoice submissions to ensure accuracy and timeliness
People Management
- Manage and develop the livestream team, including Live Hosts, Moderators, and Livestream Specialists
- Set clear roles, workflows, and accountability across the team
- Drive execution discipline, fulfillment, and quality standards
- Provide coaching, feedback, and performance guidance to uplift team capability
Livestream Quality & Host Management
- Drive and enforce livestream quality standards across presentation, pacing, engagement, and compliance
- Review livestream output and provide structured feedback to hosts and team members
- Ensure hosts are properly briefed and prepared for each livestream session
- Identify training gaps and coordinate product or skills training where required
Product & Campaign Readiness
- Ensure livestream teams are well trained on products, promotions, and campaign mechanics
- Lead livestream campaign-day briefings, including key messages, offers, scripts, and risk points
- Work closely with Content and Affiliate teams to ensure message alignment where applicable
Performance Monitoring & Optimization
- Monitor livestream performance metrics such as GMV, engagement, retention, and conversion
- Work closely with Account Managers to align livestream execution with analytics insights and strategy
- Identify execution gaps and recommend improvements to uplift livestream performance
Client-Facing Support
- Join Monthly Business Reviews or client meetings on a needs basis together with Account Managers
- Present livestream execution performance, quality improvements, and operational insights
- Act as the livestream subject-matter expert when addressing execution-related client queries
Cross-Functional Collaboration
- Collaborate closely with Account Managers, Content, Affiliate, and Operations teams
- Ensure livestream execution aligns with client strategy and commercial goals
- Proactively flag risks, constraints, or improvement areas affecting livestream delivery
Success Metrics
- Livestream fulfillment rate and execution reliability
- Improvement in livestream quality and host performance
- Team productivity and operational efficiency
- Accuracy and timeliness of host payments and scheduling
- Positive client feedback on livestream execution and professionalism
Ideal Profile
- 5–8 years experience in livestream, social commerce, or eCommerce operations
- Proven people management experience
- Strong understanding of livestream operations, host management, and campaign execution
- Comfortable working with performance data and analytics
- Confident in client-facing discussions when required
- Able to balance operational discipline with commercial outcomes
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Unfortunately, we are only able to contact shortlisted applicants. We encourage you to continuously visit our website www.adaglobal.com for regular updates on available roles
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