About Us
Intrepid Asia is a leading E-commerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel e-commerce management, a wide range of Digital Marketing Services and advanced Market Intelligence, all powered by state of the art in-house Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities.
We are growing rapidly and as the exclusive partner of Flywheel in SEA, we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital commerce in SEA, and experience what it takes to drive a successful e-commerce business end to end.
The Role
We are looking for a highly strategic and execution-driven Production Team Lead to oversee our livestream operations across multiple brands and marketplaces in SEA.
This role is the single point of accountability for:
- Production excellence
- Team performance (Producers & Senior Producers)
- Client expectation management
- You are not just running shows, you are running the system behind the shows.
- You will ensure every production is commercially aligned, operationally tight and client-ready at all times.
Core Responsibilities
Production Ownership & Standards
- Set and enforce production standards across all livestream and content projects.
- Oversee pre-production, live execution and post-production workflows to ensure consistency and scalability.
- Develop SOPs, production playbooks and quality benchmarks.
- Review and approve show formats, run-of-show, technical setups and content flow before client presentation.
- Ensure all broadcasts meet platform and brand compliance requirements.
- You are accountable for output quality, not the producers.
Team Leadership & Performance Management
- Lead, coach and develop your team.
- Set KPIs for the production team aligned with commercial and performance goals.
- Conduct regular performance reviews and provide structured feedback.
- Identify skill gaps and implement training plans.
- Own resource planning, scheduling and workload balancing across projects.
- Escalate or resolve team conflicts before they affect delivery.
- You are the performance multiplier of the production department.
Client Expectation & Relationship Management
- Act as the senior production representative in client meetings.
- Translate commercial goals into production strategy.
- Manage client expectations on deliverables, timelines, technical limitations and performance outcomes.
- Push back strategically when necessary, with data and solutions.
- Ensure clear documentation of scope, revisions and approvals.
- Proactively communicate risks before they become problems.
- This role is not reactive. It anticipates and manages perception.
Cross-Functional Leadership
Work closely with:
- Commercial team (campaign goals & revenue targets)
- Creative team (format & storytelling)
- Marketing team (promotion strategy)
- Technical team (stream stability & innovation)
Ensure clarity across departments so production is never the bottleneck.
You are the bridge between strategy and execution.
Performance & Commercial Alignment
- Monitor livestream KPIs (GMV, AOV, CTR, retention rate, peak viewership, engagement).
- Conduct post-mortems after key campaigns.
- Identify patterns and improvement levers.
- Align show formats with sales strategy, not vanity metrics.
- Continuously optimize production formats for conversion.
- This role thinks commercially, not artistically.
Innovation & Industry Leadership
- Stay ahead of livestream trends across SEA marketplaces.
- Identify new formats, tools and monetization mechanics.
- Pilot test new ideas before competitors.
- Share strategic insights with leadership.
- You elevate the company's production maturity.
Who We're Looking For
- 5+ years in livestream, broadcast or digital production.
- Experience leading a team (not just managing projects).
- Strong client-facing experience with proven ability to manage expectations.
- Deep understanding of e-commerce livestream performance metrics.
- Strong operational mindset, structured, organized and decisive.
- Comfortable handling pressure and resolving live-event crises calmly.
- Able to balance creative ambition with commercial reality.
Success Looks Like
- Producers operate independently but aligned.
- Clients trust production strategy and rarely escalate issues.
- Livestream quality is consistent across brands.
- Fewer last-minute chaos situations.
- Production becomes scalable, not personality-dependent.
