Logistics Coordinator (Cross Border)

About us

At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building the logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers - helping them deliver better results every day.

Key Responsibilities:

• Handling Cross Border Transportations documentation and liaise with customer / forwarding agent such of : Commercial Invoices, Packing lists, Bills of Lading, Certificates of Origin
• Liaise and follow-up internally with forwarders / carriers for shipment / delivery status
• Coordinate, execute, and track daily operations for imports, exports. Ensure accuracy and timeliness of order follow-up, control risks, and prevent losses.
• Arrange transportation, loading, customs clearance, etc., according to customer requirements.
• Handle customer complaints, coordinate internal and external company relations, ensure customer satisfaction, and maintain customer relationships.
• Review and address all internal and external information issues.
• Communicate and resolve urgent matters, maintain export documents in the company system.
• Other tasks as assigned by supervisors or management.
• Prepare monthly reports for Management and ad-hoc reports as requested from time to time.
• Handle East Malaysia Ocean Freight Shipment

Qualification & Skills:

• Minimum Diploma, Advanced/Higher/Graduate Logistic/Transportation or equivalent.
• At least 3 - 5 years of experience in Cross Border Transportation operations
• Excellent customer service experience and interpersonal skill care required
• Good command of written and spoken in English & Mandarin language.
• Computer literacy in Microsoft Excel, Word, Power Point.
• Basic knowledge of Custom Formalities, such K2, K1, K8