Logistics Customs Executive

Responsibilities

Responsible for end-to-end Malaysia inbound and outbound customs clearance operations, ensuring full compliance with RMCD regulations, and managing Authorized Economic Operator (AEO) operational execution to support efficient and compliant cross-border logistics.

Key Responsibilities

1. Customs Operations

• Manage import and export clearance processes (MY inbound & outbound)
• Ensure accurate and timely submission of customs declarations via SMK/DagangNet
• Coordinate with brokers, freight forwarders, carriers, and internal teams
• Monitor clearance status and resolve customs queries, inspections, and delays

2. Compliance & Regulatory Control

• Ensure compliance with RMCD, STA, tariff classification, valuation, and COO requirements
• Validate shipping and customs documentation accuracy
• Maintain audit-ready records and proper documentation control
• Liaise with Customs authorities for operational and compliance matters

3. AEO Operations Management

• Execute day-to-day AEO operational controls including documentation, security, and process compliance
• Ensure adherence to AEO requirements (e.g., traceable, non-transferable token usage)
• Maintain AEO certification readiness and support audits
• Ensure sustained AEO benefits (e.g., fast clearance, reduced inspection)

4. Audit & Risk Management

• Support RMCD and AEO audits, including documentation and evidence preparation
• Perform compliance self-assessment and drive corrective actions
• Monitor risks and ensure timely issue resolution

5. Stakeholder & Vendor Management

• Manage brokers and logistics service providers to ensure compliance and performance
• Work closely with internal teams and Global functions (Logistics / Tax)

6. Continuous Improvement

• Drive process improvements to reduce clearance lead time, cost, and compliance risk
• Support system and process automation initiatives

Qualifications

Key Requirements

• Degree/Diploma in Logistics, Supply Chain, or related field

• 5+ years experience in customs clearance / trade compliance

• Strong knowledge of RMCD regulations and import/export processes

Skills & Competencies

• Knowledge of customs systems (e.g., DagangNet, SMK)

• Strong compliance mindset and attention to detail

• Good stakeholder management and communication skills

• Problem-solving and escalation management capability

Preferred

• Experience in AEO-certified environment

• Exposure to multi-country trade compliance

• Familiarity with export control and tariff management