Logistics Executive

Key Responsibilities:

• Act as the primary contact point for assigned customers, ensuring prompt and professional handling of inquiries and service requests.
• Monitor, track, and resolve backlog shipments by working closely with warehouse operations, transport, and forwarders.
• Manage and resolve customer complaints by investigating issues, providing corrective actions, and ensuring timely closure.
• Liaise with freight forwarders, carriers, and other external partners to ensure smooth shipment flow and on-time deliveries.
• Create and verify the Commercial Invoice and Packing List (CIPL) and other required shipping documents.
• Arrange international shipments (by sea, air, or land), book space with freight forwarders or shipping lines, and track shipments to ensure timely delivery.
• Coordinate with internal warehouse and operations teams to ensure customer requirements are met within agreed SLAs.
• Prepare and provide regular service performance reports, highlighting key trends, issues, and improvement opportunities.

1. Pre-declare customs permits and manage the submission of necessary documents for customs clearance to ensure smooth international operations

• Resolve any issues related to shipment delays or damages, and ensure all goods are delivered correctly to the customer's destination
• Maintain accurate and up-to-date customer records, service logs, and communication history.

Qualifications & Requirements :

• Bachelor's Degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• 2-4 years of experience in customer service, client management, or logistics operations, preferably within warehouse or freight forwarding environment in bonded warehouse operation
• Strong communication and interpersonal skills with the ability to build positive relationships with customers and stakeholders.
• Knowledge of customs declaration, warehouse operations, and freight forwarding processes and handling Dangerous Goods (DG).
• Proficient in MS Office applications (Excel, PowerPoint, Word) experience with WMS/TMS is an advantage.
• Must be willing to be based at Port Klang Free Zone, Pulau Indah.