Introduction
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
Responsibilities
Job Overview
- To attend to any enquiry from customers, suppliers and vendors, and provide feedback within a reasonable time frame with a satisfactory reply.
- To execute requests from customers, suppliers and vendors according to established processes and procedures.
- To accept any job responsibilities that may be assigned by management from time to time.
Job Responsibilities
- To prepare and generate daily and weekly inventory reports for customers.
- To disseminate updated information from customers, suppliers and vendors to warehouse operations timely and accurately.
- To email and follow up phone calls to update customers, suppliers and vendors on the latest developments regarding hub operation-related issues.
- To coordinate with customers on urgent or exception pulls and work with the operations team to deliver goods on time.
- To review and troubleshoot the audit trail report for any inventory discrepancies.
- To perform system updates timely and accurately on any request from customers, suppliers and vendors for on-hold parts in WMS and ensure the parts are segregated with proper labels at the ON HOLD staging area.
- To notify customers, suppliers and vendors on shipment discrepancies via email and follow up by phone call, if any subsequent follow-up is needed.
- To respond to customer or related parties emails promptly.
- To coordinate rework or screening activities as per supplier or customer requirements.
- To prepare RMA shipments as per supplier or customer requirements.
Qualifications
- Diploma in Logistics and Supply Chain Management
- Minimum two years of work experience in the logistics and transportation industry
- Knowledge of warehouse management systems would be an advantage
- SPM with five years of experience in the logistics and transportation industry
- Service-oriented with good interpersonal and communication skills
