Job Brief
We are seeking a dynamic and detail-oriented
Logistics Operations Executive to join our growing team. The successful candidate will play a crucial role in managing and optimizing our logistics operations, ensuring seamless fulfillment of orders to our retail customers while maintaining the highest standards of efficiency and customer service.
Responsibilities
Operations Management
- Oversee daily logistics operations including inventory management, order processing, and shipment coordination
- Monitor and manage warehouse operations to ensure optimal stock levels and efficient space utilization
- Coordinate with suppliers, vendors, and transportation partners to ensure timely deliveries
- Implement and maintain standard operating procedures for logistics processes
Supply Chain Coordination
- Plan and execute distribution strategies to meet customer demands and delivery schedules
- Manage inbound and outbound logistics, including scheduling and tracking shipments
- Collaborate with procurement and sales teams to forecast demand and plan inventory requirements
- Optimize delivery routes and transportation costs while maintaining service quality
Quality Control & Compliance
- Ensure compliance with industry regulations, safety standards, and company policies
- Monitor product quality during storage and transportation phases
- Maintain accurate documentation and records for all logistics activities
- Conduct regular audits of logistics processes and implement improvements
Customer Service & Support
- Address customer inquiries related to order status, delivery schedules, and logistics issues
- Resolve delivery-related complaints and coordinate with relevant departments for solutions
- Maintain strong relationships with key customers and distribution partners
Performance Monitoring & Reporting
- Track key performance indicators (KPIs) for logistics operations
- Prepare regular reports on operational metrics, cost analysis, and performance trends
- Identify areas for process improvement and cost optimization
- Support management with data-driven insights for strategic decision-making
Skills Required
Education & Experience
- Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field
- Minimum 2-3 years of experience in logistics operations, preferably in FMCG or distribution industry
- Experience with warehouse management systems (WMS) and logistics software
Technical Skills
- Proficiency in Microsoft Office Suite, particularly Excel for data analysis
- Knowledge of transportation management and route optimization tools
- Understanding of supply chain principles and best practices
Core Competencies
- Strong analytical and problem-solving abilities
- Excellent organizational skills with attention to detail
- Effective communication and interpersonal skills
- Ability to work under pressure and meet tight deadlines
- Team collaboration and leadership capabilities
- Customer service orientation
Preferred Qualifications
- Professional certification in logistics or supply chain management (APICS, CSCMP, etc.) is an added advantage.
- Knowledge of Malaysian logistics regulations and compliance requirements
- Multilingual capabilities (English, Bahasa Malaysia, Mandarin)
What We Offer
Compensation & Benefits
- Competitive salary package commensurate with experience
- Performance-based bonuses and incentives
- Annual leave and public holidays
- Professional development and training opportunities
Work Environment
- Dynamic and collaborative team culture
- Career advancement opportunities within a growing company
- Supportive management and mentorship programs
How To Apply
Interested candidates are invited to submit their applications including:
- Updated resume/CV
- Cover letter highlighting relevant experience
- Expected salary range
- Earliest availability date
