Job Description
Responsibilities
About the Team
We are looking for passionate and talented people to join our logistics service and experience team. Together we can build an e-commerce ecosystem that is innovative, secure, and intuitive for our users.
- Manage logistics provider's customer service team to provide qualified service quality with logistics-related consulting and other related enquiries
- Manage and improve logistics customer service team performance by improving service efficiency through standardizing SOP, metrics monitoring, tools iteration and logistics exception handling, etc
- Be able to analyze and classify logistics problems and output experience insight reports by data analysis, deep dive on enquires, etc
Qualifications
Minimum Qualifications:
- Bachelor degree or above, 3 years or above working experience in customer service team and have knowledge of logistics
- Proficiency in English is Mandatory
- Proficiency in Mandarin to communicate, express, and socialize in Chinese without barriers to manage Chinese sellers.
- Strong communication skills and good at handling disputes
Preferred Qualifications:
- Proactive and continuous improvement attitude, patience, and attention to detail
- Strong communication and coordination skills, good at handling disputes and emergencies, good at client-server experience and results-oriented
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an Always Day 1 mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
