Ensure seamless passenger experiences, manage teams, resolve challenges, and uphold safety standards. Be the driving force behind our world-class service and play a pivotal role in keeping our flights on time and our customers happy. Elevate your career with Lufthansa!
Tasks
Your main tasks include, among others:
- Overseeing daily airport operations, ensuring service excellence, operational efficiency, safety, and regulatory compliance
- Leading front line operations and coordinating ground handling activities
- Ensuring premium customer service and adherence to service standards
- Monitoring flight operations, special passenger handling, and operational processes
- Managing service providers and driving quality and performance improvements
- Supporting station administration, audits, reporting, invoicing, and cost control
- Promoting safety, security, emergency response readiness, and compliance with operator requirements
- Supervising staff, preparing duty rosters, and supporting training activities when assigned
- Maintaining effective communication with passengers, authorities, suppliers, crew, and internal stakeholders
- Reporting operational irregularities and ensuring timely completion of required reports
- Deputizing the Station Manager as delegated and supporting overall station objectives
Requirements
The ideal candidate should meet the following requirements:
- High School Diploma or GED is required
- Minimum 2–3 years of professional work experience, including at least 1 year of demonstrated experience in airport ground operations
- Previous leadership or team supervision experience is desired
- Must possess a valid legal work permit for Malaysia
- Strong customer service orientation with a passion for delivering service excellence and maintaining high service standards
- Excellent communication skills with strong command of English (written and spoken) and proficiency in the local Malay language
- Willingness to travel when required
- Must possess a valid driver's license
We kindly request that all applicants submit a CV/Resume and Motivation Letter with their application for this position. Thank you!
