Company Description
Skyline Luge Kuala Lumpur, Malaysia's first Luge Park and the eighth in the world, offers a thrilling experience with its gravity-driven Luge ride and Asia's first direction-changing Hyfly Zipline. Both attractions promise excitement for guests of all ages, enhanced by the scenic Skyride chairlift, providing breathtaking views. Located in Rawang, the park is part of Skyline Enterprises, a global tourism leader founded in New Zealand in the 1960s, renowned for establishing world-class attractions across countries such as New Zealand, Canada, Singapore, and South Korea.
Role Description
This is a full-time, on-site role for a Luge Operator located in Rawang. The Luge Operator will oversee ride operations, ensuring the safety and enjoyment of all guests. Responsibilities include assisting customers with ride equipment, monitoring track safety, performing routine checks, and answering customer inquiries. Operators will also assist in maintaining high operational standards and collaborate with team members to provide exceptional guest experiences.
Key Tasks: -
- To assist visitors and guests on the Luge and Chairlifts as per required standards and process.
- To ensure that the needs of the guests are given priority at all times and customer service is maintained to a high professional standard.
- To have the required product knowledge on the activities and services Skyline Luge Kuala Lumpur offers.
- To ensure that all daily duties are carried all activities are ready for service at the required times.
- To assist Skyline Luge Kuala Lumpur to achieve budgeted profitability in all areas of the operation, e.g. to promote other areas of our operation.
- To maintain all standards of safety, security, hygiene and administration to all applicable legislation levels.
Main Responsibilities:
- Responsible for quality guest service within the Activities Department.
- Demonstrate the use of Luge Carts to all riders and ensure they are attempting the track most suitable to their abilities.
- Operate the Chairlift at the Top and Bottom stations ensuring staff and customer safety, managing luge cart return and provide a high level of customer service at these stations.
- To operate all activities within departmental guidelines to a highly professional and motivated level.
- To ensure all Health and Safety requirements are attained to the highest-level including Fire and Hygiene.
- To maintain and promote the standards of acceptable behavior at all times.
- To ensure adequate security awareness at all Activities Department outlets are maintained to the highest level.
- To assist in any other area as and when directed by the Duty Manager or direct supervisor.
- Daily preparation of the Activities Department for service, maintain resource stock levels, complete cleaning and end of service duties.
- Deal quickly and correctly with any guest complaint within established parameters.
1. To comply with all established workplace Health and Safety policies.
- To be responsible for meeting and promoting established Health and Safety policies and practices.
- To be responsible for the completion of approved workplace Health and Safety documentation.
2. Ensuring delivery of service that support Skyline's sustainability goals by:
- Ensuring recycling and waste management practices are carried out where possible.
Requirements:
- Customer service and communication skills
- Fit and able to handle heavy luge carts.
- The ability to work in outdoors environment and strictly follow procedures.
- Able to work in a team.
- Attention to detail particularly with regards to safety standards and procedural requirements.
- Experience in the tourism or hospitality industry isa plus.
