Malaysia Retail Operations Manager

About us: Keep moving 永不止步

ANTA was established in 1991; while ANTA Sports Products Limited, a widely recognized global sportswear company, was listed on the Main Board of HKEx in 2007 (Stock Codes: 2020 (HKD counter) and 82020 (RMB counter)). The mission of the Company is to bring the transcendent sports spirit into everyone's life. ANTA Sports principally engages in R&D, design, manufacturing, marketing and sales of professional sports products including footwear, apparel and accessories. By embracing an all-round brand portfolio including ANTA, FILA, DESCENTE, KOLON SPORT, MAIA ACTIVE and JACK WOLFSKIN, etc., ANTA Sports aims to unlock the potential of both the mass and high-end sportswear markets. ANTA Sports is also the largest shareholder of Amer Sports, Inc., a global group of iconic sports and outdoor brands, including Arc'teryx, Salomon, Wilson, Peak Performance, and Atomic, whose shares are listed on the New York Stock Exchange (NYSE: AS).

Job Summary:

Responsible for overseeing daily retail operations, ensuring efficiency, and delivering excellent customer experience. Leads teams across operations, training, and visual merchandising, while working closely with marketing on promotions. Develops procedures, monitors KPIs, and drives initiatives to improve store performance, staff capabilities, and customer satisfaction.

Responsibilities:

• Oversee and coordinate day-to-day retail operations to ensure smooth and efficient functioning
• Develop and implement operational policies and procedures to enhance productivity and customer service
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement
• Collaborate with department heads to optimize inventory management, merchandising, and sales strategies
• Manage and lead a diverse team of retail operation, training, visual merchandising team, providing guidance and support
• Implement training programs to enhance staff skills and product knowledge
• Drive initiatives to improve customer experience, satisfaction, and loyalty
• Collaborate with the marketing team to plan and execute promotions and events

Requirements

• Proven experience as a Retail Operations Manager or in a similar managerial role
• Strong understanding of retail operations, merchandising, and customer service principles
• Excellent leadership and organizational abilities
• Knowledge of inventory management, supply chain, and logistics
• Ability to work in a fast-paced and dynamic retail environment
• Familiarity with retail software and point-of-sale systems
• Bachelor s degree in Business, Retail Management, or a related field
• Proactive and results-driven with a focus on continuous improvement