Company Overview
At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
Network Operations Center
Job Description
- Be part of a dynamic and supportive Network Operation Center team that celebrate successes by serving customers around the globe.
- Be the first responder to network incidents by applying problem solving skills to maximize system uptime and to create positive customer experience.
- Provide clear, concise verbal and written communication with end customers via telephone and email from various cultural backgrounds.
- Proactively real time monitoring for customer telecommunication systems in real time by leveraging on AI tools to ensure maximum system availability.
- Research and develop solutions for common problems.
- Create and update knowledge articles for team sharing and enhancing technical knowledge.
- Collaborate with cross functional teams globally on customer service request and incident resolution.
- Bring your fresh perspective to identify and suggest improvements to NOC processes and monitoring tools for better efficiency.
Basic Requirements
- Good academic background with a degree or equivalent qualification in Information Technology, Telecommunication, Computing or relevant subject.
- Candidates with 1-3 years relevant experience preferable, but fresh graduates with NOC / SOC knowledge are welcomed
- Must be able to work in a 24x7 environment (rotating shifts, working in night shifts and weekends etc.)
- A foundational understanding of cloud technologies, virtualization concept, networking protocols (TCP/IP, DNS, DHCP) and concepts (routing, switching, firewalls).
Familiarity with network monitoring tools (e.g., Zabbix, Federos) is a plus.
- Basic proficiency with Linux/Unix environment and common AI tools are highly desirable.
- Fast and keen to learn new technologies and tools
- Ability to apply critical thinking and perform prioritization during intense moment.
- Strong analytical skills and able to collate and interpret data from various sources.
- Must have excellent oral and written communication skills with a natural aptitude for dealing with people from different cultures and roles.
- A strong team player with growth mindset
Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
No
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
