Job Responsibilities

• Performadministration, setup and review of alerting for verifying the integrity and availability of all hardware, server resources, systems and key processes.

• Designand implement Dynatrace monitoring solutions that meet the needs of our internal teams and external clients.

• Ongoing setup of alerts and processing thresholds.

• Provide education / training to other team members as well as other IT departments of how to use the tool in a productive, efficient way to identify potential problem areas.

• Proactive investigation of potential problem areas based on monitoring statistics.

• Creation of monitoring dashboards and key metrics for IT leadership.

• Investigate & resolve issues resulting from major incidents as part of incident management and provide detailed root cause analysis.

• Familiarity with networking and storage concepts

• Experience with Oracle, EBS, SOA is a plus

• Experience with Linux, Unix & Sun Solaris systems

• Experience with Shell scripting and other scripting tools

• Ability to be proactive, creative problem solver and work well under pressure

• Excellent verbal and written communication skills

• Work collaboratively with other departments and functional teams to coordinate effective solutions.

• Knowledge of current documentation materials, methods, technology and practices

• Ensure AIA company standards and proceduresare followed

• Minimum Job Requirements:

• Proven experience & SME (7+ years) in Dynatrace & other APM monitoring tools.

• Previous proven working experiences in working under matrix organization and people in multiple countries is a must.

• Hands on experience on Design and implement Dynatrace monitoring solutions OR

• An equivalent combination of qualifications and relevant experience.

• Education:

• Degree Holder of University on Information Technology or related discipline

• ITIL V3 Foundation certification or higher