Manager - Business & Corporate Banking (Customer Migration)

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Job Responsibilities
Planning & Strategy

• Execute a comprehensive customer migration strategy across a number of migration waves, including timelines, communication plans, migration activities, and platform monitoring

• Collaborate with product and IT teams to understand the new platform & features and benefits, and translate them into customer-centric messaging.

• Ensure communication plan is successfully deployed to customers

• Establish success metrics for the customer migration, such as adoption rates, customer satisfaction scores, and support call volume.

• Develop a rollback plan in case of migration failures or unforeseen issue for specific customers

Communication& Engagement

• Develop and deliver clear and concise communications to customers about the migration.

• Work closely with the activation team on key learnings to feed into future migration waves.

• Manage customer expectations and ensure a positive migration experience.

• Ensure teams and key stakeholders are updated and report key milestones to ensure smooth transition

Job Requirement

• At least Diploma holder

• Minimum 2 years experience in customer service / quality assurance

• Minimum 1 years experience in project management