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Responsible for both the execution and control of branch financial transactions. Will accept and process transactions directly from customers during peak periods. Approves high value transactions for junior staff. Will manage subordinate Tellers and CSEs daily activities. Executes back office processing and control functions when not directly serving customers or managing staff.
Key Responsibilities and Accountabilities
Functional (job responsibilities)
- Ensure internal control and compliance are not compromised.
- Champions service performance within the branch (queue management, complaint handling, SST uptime, customer experience)
- Approve, Review and Audit Teller and Related Branch Financial Transactions (End of Day Financial Transaction Checking, Balancing, Reconciliation, etc.) in order to Prevent and Detect Fraud and Errors
- Staff Capacity planning (staff leave administration & relief arrangements)
- Ensure Self-Audit Check is carried out diligently as required
- Succession Planning for 2nd liners to take on higher role, i.e. CSOM position
- Drive CASA deposit base growth and customer growth and cross selling to achieve branch ops target assigned.
- Work towards Unit Trust and Banca certification.
- Relief Branch Manager functions as and when required.
Managerial (team/group responsibilities)
- Oversees the Day to Day Activities of Subordinate Tellers and CSEs
- Train & coach Tellers & CSEs
- Performance Review
Organizational (organizational responsibilities)
- Represent HLB in relationship building with community
- Process improvement & cost down initiatives Jobholder Requirements Indicate the minimum requirements expected of a jobholder in order to perform the job satisfactorily
Education/Qualification
- Minimum Diploma/Degree Holder
- SPM/STPM with related working experience
Experience
- Related working experience in Financial Institution or related fields (banking operations)
Special Skills
- Service Oriented Mindset
- Banking operations, knowledge in BSA, ECM, ABM Rules, BASEL II, FATCA
- Good interpersonal & communication skills . Strong organization & planning skills
Certification/Licensing Requirements
- PCE (general), PCE (life)
