Manager - Business & Corporate Banking (Front Office Management)

Business Transformation - BCB Loan Origination System

• Conduct Detailed Study of Business User Requirements:includes an in-depth investigation into the specific needs and expectations of the end-users. Conduct various analyses, such as business process analysis, data analysis, gap analysis (identifying discrepancies between current and desired states), and feasibility studies. Verifying and Confirming Requirements in the Functional Specification Document (FSD)to ensurethe FSD accurately reflects the agreed-upon user needs and functionalities by translating the business requirements into detailed technical specifications.

• Streamlined Business Processes: to improve system alignment with business needs including analysing current workflow reviewing existing business processes designing new, simplified processes

• Identifying and analysing the Impact of Change,involves understanding how new business strategies, regulations, market trends, or organizational restructuring will affect existing processes and systems.

• Coordinating with other channel / third-party systems on System Integration Requirements on better data quality and integrity: coordinating with other channels and third-party systems regarding system integration requirements. This involves understanding the data requirements and integration points to ensure accuracy and consistency across all systems. Effective coordination with other systems and vendors ensures seamless data exchange and functionality, preventing integration issues. Ensuring the new or enhanced system seamlessly integrates with existing systems, including: HOST (AS400), Experian (credit agency), BNM CCRIS Submission (Bank Negara Malaysia Central Credit Reference Information System), Credit Rating Evaluation (CRE), SIRON, etc.

Business Application System Support - LOS and CRPM :

• Lead and monitor the support team to ensure all service level agreements (SLAs) are met consistently and track turnaround times (TAT) and team productivity to maintain high operational standards.

• Serve as the final escalation point for the support team. Provide strategic direction and insights when the team encounters roadblock scenarios.

• Oversee the logging, categorization, and tracking of all user-reported incidents and manage communication &escalation paths between technical teams, external vendors, and key internal stakeholders (e.g., BCB, WCD, WCO) to ensure transparency throughout the resolution process.

• Conduct deep-dive system investigations to identify underlying root causes rather than just treating symptoms.

• Facilitate nationwide workshops, briefings, and refreshment sessions for new and existing users of the LOS and CRPM systems.