OVERVIEW
- The Business Process Automation (BPA) Manager plays a key role in driving the organization's digital transformation by identifying opportunities, designing scalable solutions, and implementing automation solutions that streamline business operations, improve efficiency, and reduce costs.
- This role requires a strong foundation in software development, process analysis, and project delivery, coupled with the ability to translate business needs into practical technology solutions.
- To ensure that automation projects are executed effectively from discovery and design to development, deployment, and optimizationaligned with business goals and technology standards.
Technology Optimization
- Assess and analyze existing technology landscape to identify opportunities for automation and efficiency,
- Develop and maintain a robust, scalable and cost-effective BPA platform.
- Ensure systems are regularly updated, aligned with organizational standards and compliant with relevant regulations.
Team or Talent Development
- Identify team member's potential, implement talent development plan, training, coaching and support systems.
- Build and lead a high-performing team capable of delivering automation solution aligned with business objective.
- Foster a culture of innovation, synergy and continuous learning within the team.
Process Analysis & Design
- Conduct detailed analysis of existing business processes to identify automation opportunities.
- Collaborate with business units to gather requirements and define process improvements.
- Design end-to-end automated workflows using BPMN or other process modeling frameworks.
Automation Development & Implementation
- Lead the design, development, testing and deployment of automation solutions leveraging RPA, low-code/no-code platforms, and custom software.
- Integrate automation tools seamlessly with enterprise systems such as ERP, CRM, other core applications .
- Ensure scalability, security, and maintainability of automation solutions.
Project & Stakeholder Management
- Oversee automation projects across the full lifecycle, from initiation to closure, ensuring on-time delivery and business alignment.
- Engage and coordinate with cross-functional teams including IT, operations, finance, and HR.
- Provide regular project updates to senior leadership and manage change effectively across impacted stakeholders.
Governance & Optimization
- Define and enforce governance frameworks, standards and best practices for automation initiatives
- Monitor and evaluate the performance of automated processes, implementing enhancements to maximize efficiency and value
- Ensure all automation solutions comply with with data protection policies, security protocols and regulatory requirements.
REQUIREMENTS
- Bachelor's Degree in Computer Science, Software Engineering, Information Systems, Cyber Security or related discipline .
- Formal training or certification in business process management, automation platforms, or enterprise architecture is an advantage.
- Minimum 8 years working experience, including 3-5 years in people management role
- Minimum 5 years of progressive experience in software development and IT operations management
- 5-8 years of relevant experience in one or more following areas: IT Operations, Software Development Management, Cybersecurity, Consulting, or Project Management .
- Demonstrated success in delivering large-scale, multi-stakeholder projects on time , within budget, and in line with specification.
- Prior experience in budget planning and management, vendor negotiation, and contract oversight.
