Job Description
Business type
Types of Jobs - Corporate & Investment Banking
Job title
Manager, Client Support M/F
Contract type
Permanent Contract
Expected start date
01/11/2024
Management position
No
Job Summary
Working Hour: 9:00AM-6:00PM
What will you do
- Point of contact for servicing clients and interacting with the market and other providers.
- Govern overall service delivery to clients, drive improvement of service quality.
- Perform proactive servicing for a designated portfolio of client relationships across product base.
- Fostering a client centric mindset throughout the teams support upselling opportunities.
- Document opportunities, prioritize and lead enhancements to Client Experience, thereby support client retention objectives.
- Contributes to projects aimed at optimizing business performance (processes, equipment, information, systems, etc.)
- Ensures the proper application of regulations in force and their operational within the Group.
- Integrates the principles of the CACEIS Code of Conduct into its activities.
- Ensures compliance with CACEIS policies, standards and procedures.
- Implements appropriate measures to prevent, detect and deter corrupt practices corruption.
- Understand the business line's strategic objectives and decisions and translate them into coordinated action plans.
- Work as a team to understand strategic vision, its short- and long-term and adhere to it.
- When faced with several options or questions, seek and/or obtain from other actors all the information needed to make effective, informed decisions based on the relevance of the issue and in compliance with the companies.
- Take responsibility for the decision taken (personal commitment), defend it and/or convince others if necessary.
- Propose and implement all necessary actions, within the framework of a project, to manage the collective and/or individual impact of change (organization, processes, tools, etc.).
- Encourage team members to take initiative, demonstrate independent thinking and innovation; create the conditions that will enable them to develop and implement new ideas (helping others to dare).
- Keep abreast of developments of client, products & services, industry and market.
Supplementary Information
What do you need to succeed
Must-have
- An undergraduate or Master's degree in accounting, Finance, or other Business-related field.
- Typically, 3 - 5 years of related experience in Client Servicing experience with operational experience in the product.
- Excellent communication (written and oral).
- Strong attention to details and technicalities and excellent organizational skills.
- Good interpersonal and multi-tasking skills.
- Good knowledge about Fund/Trust Industry and Financial Markets in general. Prior exposure to Operational Risk and the corresponding risk monitoring tools.
- A sense of urgency to achieve excellent results.
- Good computer skills.
- Technical skills and proficiency in MS Office applications including PPT, Excel, Word, and Outlook.
- Prior exposure to client query management and monitoring tools.
- Operational experience in more than one product line.
Position location
Geographical area
Asia, Malaysia
City
Cyberjaya
Candidate criteria
Minimal education level
Bachelor Degree / BSc Degree or equivalent
Academic qualification / Speciality
An undergraduate or Master's degree in Accounting, Finance, or other Business related field.
Level Of Minimal Experience
6-10 years
Languages
English (Fluent)
